- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
Sign on and check update issues
Gray Globes
- Many, but not all, users see gray globe (
) icons.
This occurs when the server is under powered or trying to support too many desktop app users. Other symptoms include high CPU use in the desktop application pool worker processes, or timeouts in the IIS log for SO and CU.When the server is not under powered and CPU use is not high, check for a bad disk on the database server. - All users see gray globe () icons.
Check to see if there is a Tumbleweed or Axway client that checks the certificate revocation list. If there is a Tumbleweed or Axway client, make sure they are running.Check if there needs to be a proxy exclusion for the desktop app client.