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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. Desktop App 7.7 (Windows), 2.6 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Connection issues
  7. Desktop app does not connect

Desktop app does not connect

The Globe icon (Globe - connected) icon displays when it is connected to the
BlackBerry AtHoc
 server.
The The Disconnected icon (Globe - disconnected) icon displays when the desktop app is disconnected.
Windows: The The disconnected icon (Globe - disabled) icon displays when the user account is disabled in the
BlackBerry AtHoc
 system.
The app might not connect to the
BlackBerry AtHoc
 server due to the network configuration. To resolve the problem, do the following:
  • Ensure the app workstation is connected to the network.
  • Verify that proxy and firewall settings are not blocking access in your browser and the Connection Settings for the app.
To verify that your app is connected to the correct server, complete the following steps:
  1. Click Globe icon.
  2. In the menu that appears, click
    About
    .
  3. On the
    About
     screen, click the
    System Information
     tab if it is not already open.
    The
    Connection Status
     should be Connected and the
    Server Base URL
     should point to the
    BlackBerry AtHoc
     server. If the base URL is wrong, the usual fix is to uninstall the app and then install it, inputting the correct set of input parameters, which includes the base URL for the server.