- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- Desktop App 7.7 (Windows), 2.6 (Mac)
- Desktop App Installation and Administration Guide
- Operation
- Startup
- Failover at startup (Windows)
Failover at startup (Windows)
The desktop app can shut down while attempting to connect to a failover server. When the desktop app starts up later, it reads LastBaseUrlIndex. Because the value LastBaseUrlIndex will not be 0, the desktop app uses the alternate base Url for that index and attempts to connect. It is likely that the failover server will not be running, and the desktop app cannot connect. The solution is to change LastBaseUrlIndex to 0 and restart the client. An alternative is to stop the client, delete the user key, then restart the client.