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  2. BlackBerry AtHoc
  3. Desktop App 7.7 (Windows), 2.6 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Access Desktop App details

Access Desktop App details

Before contacting
BlackBerry AtHoc
 customer support for help with problems you are having with the AtHoc Desktop App, you should open the application details screens for the particular version of the application that you are running. The information contained on these screens is useful for the Support team as they work to diagnose and fix the problem you are encountering.
Click Globe icon and select
About
 from the menu that appears to access the application details screens.
The
System Information
 tab shows if the app is currently connected to a
BlackBerry AtHoc
 server and the server URL. The
Connection Status
 field displays Connected if you have a connection and the
Server Base URL
 field displays the URL of the server you are connected to.
The
About
 tab displays the version of the Desktop App that is installed on your machine. If the Support team requests that you send them your system details, you can export that information by clicking the
Export System Information
 button on the screen. You can also open your log file or copy and mail your log file path by clicking the corresponding button on the screen.