- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- Desktop App 7.7 (Windows), 2.6 (Mac)
- Desktop App Installation and Administration Guide
- Troubleshoot desktop app issues
- Connection issues
- Desktop app is not receiving alerts
Desktop app is not receiving alerts
If you do not receive any alerts after installing the desktop app, check the following:
- Was your User ID targeted? To find out if it was, contact the Operator who created the alert and ask them to confirm that your User ID was part of the target group. You can find your User ID by clicking and selectingAboutfrom the menu that appears. Your User ID is listed at the top of the Value column on the System Information tab.
- Is yourBlackBerry AtHocdesktop app connected to a server? Is it the correct server?
- Was your account enabled in theBlackBerry AtHocsystem? If the desktop app icon appears in gray with a yellow circle (), your account is not enabled.
To view the server settings, follow the steps in Desktop app does not connect.