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Stale sessions

There are three ways that the desktop app session becomes stale:
  1. A CU has not been performed for an interval of 1.5 times the CU interval plus 30 seconds.
  2. When the desktop app logon has run for longer than the value set for Communication Sessions Expires After in the Desktop App gateway. The default is 86400 seconds.
  3. When the desktop app is inactive for longer than the value in "Override Default Communication Session Expiration Time After" option in
    Settings
    >
    Desktop App
    , when the value is not zero.