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  3. Desktop App 7.7 (Windows), 2.6 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Read the desktop app log

Read the desktop app log

Windows

  • Click the globe icon in the System Tray and then select
    About
     >
    Open Log File
    .
  • The log is stored in
    C:\ProgramData\BlackBerry AtHoc Desktop Notifier [edition name]
    . The log accumulates to 1 MB, then is overwritten.
Log Format
The following is an example log entry: 
Date Time User Thread Subroutine Message
2015-01-15 00:44:31 [NT AUTHORITY\SYSTEM] 000012B0 CBackChannel::Initialize ProviderId: 2050329
Column name
Value
Date
2015-01-15
Time
00:44:31
User ([Domain name\User name])
[NT AUTHORITY\SYSTEM]
Thread ID
000012B0
Subroutine
CBackChannel::Initialize
Message
ProviderId: 2050329
Column headers do not appear in the desktop app log file.

Mac

  • Click the globe icon in the System Tray and then select
    About
     >
    Open Log
    .
  • The log is captured for the last 6 hours.
Log Format
Column headers do not appear in the desktop app log file.
The following is an example log entry: 
Date       Time                  Hostname  Process         PID     Message
2020-08-28             14:50:10.831389+0530  localhost AtHoc ADC Agent[41161]: AtHoc ADC: Starting up
Column name
Value
Date
2020-08-28
Time
14:50:10.831389+0530
Hostname
localhost
Process
AtHoc ADC Agent
PID
41161
Message
AtHoc ADC: Starting up