- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- Desktop App 7.7 (Windows), 2.6 (Mac)
- Desktop App Installation and Administration Guide
- Troubleshoot desktop app issues
- Self Service issues
- Multiple prompts for certificate (Windows)
Multiple prompts for certificate (Windows)
The following are some known scenarios for multiple prompts for certificates:
- Users see multiple prompts to pick a certificate when attempting to bring up Self Service from the desktop app menu.This may be due to the CTL (certificate trust list) putting too many certificates in the certificate store causing the certificate validation to time out. The solution is to remove any certs that are not needed.For more information, see http://support.microsoft.com/kb/931125.
- Users see a prompt to pick a certificate every few minutes.In the IIS console under CSI web application, the “Client certificates” option in SSL Settings feature is not set to “Ignore.”
- Users are prompted to select a certificate several times when trying to access Self-Service from the "Access Self-Service" menu in the desktop app menu.This does not happen when using the Self-Service URL.