Request a new desktop app
To request a new desktop app, contact
BlackBerry AtHoc
customer support and be prepared to provide the information in the following tables.Windows
Element | Description |
|---|---|
Contact Information | Full name and email address. You will receive an email when the new desktop app is available. |
Client Name | The name of the organization. The Windows installer displays the client name in the list when running the installer manually. The client name is not an installation parameter. |
Version | Desktop app version. Always choose the latest version unless there is a reason to choose an older one. |
Edition | Select one of the following:
|
Base URL | The URL that the desktop app should connect to.
Format : http://<server_name_or_ip>/config/baseurl.asp . |
Provider ID | The identifier of the organization that the desktop app should connect to.
Format : Integer. For example, 1234567. |
Audio | Audio files are downloaded with an alert but can be packaged with the Windows installer. This increases the size of the installer substantially. Select from the following options: Default , All , or None . |
silent_installation | Optional. Select this option to hide the the MSI user interface from the user. If this option is selected, there is no UI. |
run_after_install | Optional. Select this option to configure the desktop app to start when the installer completes the installation. This element cannot be used to prevent the desktop app from starting when the machine starts. The desktop app is always added to the list of applications that start when the machine starts. |
mandate_ssl | Optional. Select this option to require that the URLs used for Sign On, Check Update, and Get Update use the HTTPS protocol. |
validate_cert | Optional. Select this option to require that the client certificate cannot be expired, revoked, or otherwise invalid. |
uninstall_option | Optional. Select this option to allow users to remove the desktop app using the Control Panel. |
MSI Installer Customizations: schedule_reboot | Optional. Select this option to configure the installer to reboot Windows automatically after a manual installation. |
MSI Installer Customizations: manual_selection | Optional. Select this option to allow the user to overwrite the request form configuration and specify the new base URL and organization ID. |
vps_list_header | Optional. Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is no text. |
connection_instructions | Optional. Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is "Please select your system from the list below." |
For more information about these options, see Installation settings (Windows) and Run.bat.
Mac
Element | Description |
|---|---|
Contact Information | Full name and email address. You will receive an email when the new desktop app is available. |
Client Name | The name of the organization. |
Release | Desktop app version. Always choose the latest version unless there is a reason to choose an older one. |
Edition | Select BlackBerry AtHoc . |
Base URL | The URL that the desktop app should connect to.
Format : http://<server_name_or_ip>/config/baseurl.asp . |
Provider ID | The identifier of the organization that the desktop app should connect to.
Format : Integer. For example, 1234567. |
mandate_ssl | Optional. Select this option to require that the URLs used for Sign On, Check Update, and Get Update use the HTTPS protocol. |
validate_cert | Optional. Select this option to require that the client certificate cannot be expired, revoked, or otherwise invalid. |
Replace Previous Setting | Optional. Select this option to use the new settings when the Mac desktop app is installed before uninstalling an existing instance. Leave this option unselected to use the current settings. The current settings are specified in the Configuration.plist file. |
Manual Registration | Optional. Select this option to present the end user with a registration screen. The end user must enter their email address and then reply to a verification email before the desktop app for Mac connects. If this option is not selected, the desktop app for Mac connects automatically after installation. |
Manual Registration URL | URL of the server used during manual registration process.
Format : http://<server_name_or_ip> . |