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Edit user details

You can edit the details of an individual user in the
BlackBerry AtHoc
system. To make a global change to all users, see Make mass changes to user details.
You must be an End Users Manager to edit user details.
  1. In the navigation bar, click
  2. On the
    screen, click The Edit icon beside the name of a user.
  3. On the user details page, make changes to any of the user fields in the following sections:
    • Basic Information
    • Numbers
    • Email Addresses
    • Physical Addresses. Displays the time the user's location was last updated. To view the user's location on a map, click The Globe Map icon.
    • Advanced Information
    • Last Known Location. Populates with location information from a check in, check out, alert response, report, emergency, or tracking from the
      BlackBerry AtHoc
      mobile app. Click The Globe Map icon to view the user's last known location on a map. Click
      to remove the last known location. The last known location cannot be edited from the
      BlackBerry AtHoc
      management system or Self Service.
    • Login and Location. Do not delete or disable settings. User accounts with these options enabled cannot be deleted or disabled from the user profile page, CSV user import, API, or through the automatic disable or delete user settings.
    • Distribution List Membership
    • Organization subscriptions (if enabled): This section appears when the organization subscription feature is enabled and organizations are configured for subscription. This section displays the user's subscribed organizations, the start and end dates, and the assigner for each subscription.
    • Any user attributes defined by administrators
      System-generated user details such as Desktop Software Session Information, Mobile Device Location, and most of the User Activity information cannot be edited.
  4. Click