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Import an organizational hierarchy

You can create a new organizational hierarchy or update an existing one using an import CSV file. Include the hierarchical node in the Node Name column and the path in the Node Path column of the import file.
To modify an existing organizational hierarchy, follow the steps in Export an organizational hierarchy, save and update the downloaded CSV file, then import the updated organizational hierarchy.
  • The import CSV file must have the two required columns Node Name and Node Path.
  • Both required columns must contain a value. Empty cells in the CSV file will result in an error.
  • The import process replaces the existing organizational hierarchy.
  • Do not include double slashes (//) in the node path or node name.
  • Do not include commas (,) in the node name.
  • Do not include duplicate records in the import CSV file.
  • The first level of each path should be the root node and represented as a forward slash (/).
  • Up to 30 levels are allowed in one node path.
  • Up to 500 nodes can be imported in a single import.
  1. Log in to the
    BlackBerry AtHoc
    management system as an administrator.
  2. In the navigation bar, click
    User Attributes
  3. On the
    User Attributes
    screen, find and click the
    Organizational Hierarchy
  4. On the
    Organizational Hierarchy
    screen, in the
    section, click
  5. Optionally, on the
    Import Organizational Hierarchy
    screen, click
    Download Template CSV file
    View Instructions
  6. On the
    Import Organizational Hierarchy
    screen, click
    , then browse to and select the CSV import file.
  7. Click
  8. When the import is complete, the
    Import Organizational Hierarchy results
    window opens. Click
    Download Log
  9. Click
    When you make changes to the organizational hierarchy, you must click
    to save your changes. If you navigate to another page, your changes are not saved. If you attempt to export the organizational hierarchy before saving, your changes are not exported.