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CylancePROTECT Mobile
anonymous data collection

You can choose to allow
CylancePROTECT Mobile
to collect anonymous data and statistics from users’ devices. This data allows
BlackBerry
to improve the
CylancePROTECT Mobile
product by:
  • Contributing to the discovery of new, previously undetected threats
  • Providing increased confidence in detecting threats and improving the quality of future static checks
  • Contributing to the training of machine learning models
BlackBerry
does not collect any information that can be used to identify an individual user, device, or organization. There is no way for
BlackBerry
to process the data to identify or determine its source.
Every app that
CylancePROTECT Mobile
collects data from uses a unique, randomly generated Anonymous App Identifier that is used to collate data collected over time. The Anonymous App Identifier is unique from any identifier that the user, organization, or
BlackBerry
is aware of, and is encrypted and stored in the secure container that protects all
CylancePROTECT Mobile
library data on a device. The Anonymous App Identifier is deleted when the app is uninstalled or is no longer managed by
BlackBerry
. Because each app uses a unique Anonymous App Identifier, data from apps on the same device cannot be associated.
The data is reported every 6 hours, or the next time a reporting app starts if more than 6 hours have passed. The data is uploaded to
BlackBerry
over a
Wi-Fi
connection only, to a maximum of 250 MB each month. The following data is collected:
  • Anonymous identity
  • Battery status information
  • CylancePROTECT Mobile
    application information
    • Process and thread information
    • Libraries information
  • Apps information
  • System files and properties information
  • Network events information
  • Certificates information
BlackBerry
controls the frequency of the collection, the types of anonymous data collected, and the limits on monthly collection through a configuration that is sent to the
CylancePROTECT Mobile
library in the
BlackBerry UEM Client
and
BlackBerry Dynamics
apps.
BlackBerry
reserves the right to change the configuration on an ongoing basis to best target advanced threat detection and bring the most value to the solution.
The data is used internally by
BlackBerry
’s R&D organization, with access limited to employees with a genuine need to access the data and who are granted access through an approval process. The data is not available in any form to anyone outside of
BlackBerry
, and it is stored in
Amazon Web Services
S3 storage for analysis and processing. The data is collected and stored in compliance with the General Data Protection Regulation.
Any sensor that may be added in the future will undergo security and privacy reviews to ensure that there is no way that any data that is collected can be used to identify a user, device, or organization.
You can choose to enable or disable anonymous data collection using an option in the
BlackBerry Protect
profiles that you use to configure
CylancePROTECT Mobile
features. See Enable or disable anonymous data collection. You can choose the specific users and groups to assign
BlackBerry Protect
profiles to, so you can control which users will participate in anonymous data collection. Note that the end user cannot choose to opt in or opt out of anonymous data collection.