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Software requirements:
CylancePROTECT Mobile

Requirement
Description
BlackBerry UEM
CylancePROTECT Mobile
is supported in
UEM Cloud
and in any version of
UEM
on-premises that is currently supported by BlackBerry.
See the UEM Planning and Installation content for planning information, software requirements, and installation or upgrade instructions.
You must purchase
CylancePROTECT Mobile
licenses to enable the service for users in your organization's
UEM
domain. Contact your
BlackBerry
representative or complete a contact form for more information.
After you install
UEM
and
BlackBerry
applies the licenses, Enable CylancePROTECT Mobile in your UEM domain.
Network requirements
Some
CylancePROTECT Mobile
features require a secure, direct connection from devices to the
CylanceINFINITY
cloud service. If devices are connected to your organization's
Wi-Fi
network, your network configuration must allow connections to
score.cylance.com:443
.
Chrome
OS support
CylancePROTECT Mobile
features that require
BlackBerry Work
or
BlackBerry Access
are supported for
Chrome
OS version 9.
BlackBerry UEM Client
and
BlackBerry Dynamics
apps
To support the latest
CylancePROTECT Mobile
features, install the latest available versions of the following
BlackBerry
apps on users' devices:
  • BlackBerry UEM Client
    for
    Android
    or
    iOS
  • BlackBerry Work
  • BlackBerry Tasks
  • BlackBerry Notes
  • BlackBerry Connect
  • BlackBerry Access
Limitations
For devices with
iOS
17.5 or later and the “User privacy” activation type, sideload detection is not supported.