Software requirements:

CylancePROTECT Mobile

CylancePROTECT Mobile

is supported in

UEM Cloud

and in any version of

UEM

on-premises that is currently supported by BlackBerry.

See the UEM Planning and Installation content for planning information, software requirements, and installation or upgrade instructions.

You must purchase

CylancePROTECT Mobile

licenses to enable the service for users in your organization's

UEM

domain. Contact your

BlackBerry

representative or complete a contact form for more information.

After you install

UEM

and

BlackBerry

applies the licenses, Enable CylancePROTECT Mobile in your UEM domain.

Some

CylancePROTECT Mobile

features require a secure, direct connection from devices to the

CylanceINFINITY

cloud service. If devices are connected to your organization's

Wi-Fi

network, your network configuration must allow connections to

score.cylance.com:443

.

CylancePROTECT Mobile

features that require

BlackBerry Work

or

BlackBerry Access

are supported for

Chrome

OS version 9.

To support the latest

CylancePROTECT Mobile

features, install the latest available versions of the following

BlackBerry

apps on users' devices:

BlackBerry UEM Client
for
Android
or
iOS
BlackBerry Work
BlackBerry Tasks
BlackBerry Notes
BlackBerry Connect
BlackBerry Access

For devices with

iOS

17.5 or later and the “User privacy” activation type, sideload detection is not supported.