View default health monitors

Your

BlackBerry AtHoc

system includes a set of default health monitors that are grouped into the sections described below. When you create a new monitor, you can add it to one of the groups or create a new group and give it any name.

You must be a System Administrator, Enterprise Administrator or Organization Administrator to view health monitors. You must be an Enterprise Administrator or System Administrator to edit or create a new health monitor.

In the navigation bar, click The Settings icon

In the

System Setup

section, click

Global System Health

System Health

Global monitors can be viewed from the Global System Health and System Health links. Organization monitors can be viewed only from the organization view. Monitors can only be edited through the Global System or organization under which they were created.

The following table describes the available default health monitors.

Section	Monitor	Description
Database
	Database Full Backup	Runs a database query to identify the time of the most recent full database backup.
	Database Space	Runs a database query to identify how much space is available in the database and displays an error if the TempDB size falls below the threshold that you specify.
	TempDB Size	Identifies the minimum Microsoft TempDB data sizes required by BlackBerry AtHoc . The following sizes are recommended: 1 GB for Microsoft SQL Express edition 2 GB for Microsoft SQL Standard edition 4 GB for Microsoft SQL Enterprise edition
Web Applications
	Bing GIS	Tests the Bing GIS URL for responsiveness. You can edit this setting through the Global System Health screen.
	Desktop Client Server Interface	Tests the Desktop Client Server Interface URL for responsiveness.
	Management System Console	Tests the Management System URL for responsiveness.
	OEM	Tests the OEM URL for responsiveness.
Services
	IIS Longevity	Tests how well the Web Application is operating by evaluating the BlackBerry AtHoc diagnostic logs.
	Scheduled Job Queue	Tests how well the Scheduled Job Queue is operating by running a query on the database.
	System Tasks	Tests how well the system tasks are functioning by running a query on the database.
	Tracking & Reporting	Tests how well the Tracking & Reporting system is operating by running a query on the database.
Delivery Gateways
	AtHoc Cloud Delivery Service (East)	Tests the connectivity of the AtHoc cloud delivery service.
	AtHoc Cloud Delivery Service (West)	Tests the connectivity of the AtHoc cloud delivery service.
	AtHoc Mobile Service	Tests the connectivity between the current organization and the AtHoc Mobile Service.
	OEM Cloud Delivery Service (East)	Tests the connectivity of the OEM cloud delivery service.
	OEM Cloud Delivery Service (West)	Tests the connectivity of the OEM cloud delivery service.
General
	CAP Events Process	Checks the CAP events processor to see if it is correctly processing CAP events.
	CAP Polling Agent	Checks the CAP Polling agent to see if data is being correctly added to the database.
	Database Tables - Identity Seed Max Limit	This monitor checks the identity seed values across tables to determine if they are within the safe limit.
	Desktop Notifier Load Balancing	Monitors the Desktop App incoming traffic across two or more application servers. Warnings are provided when the load is not balanced evenly across all servers.
	Online Users	Identifies the number of Online Users using desktop pop-up alerts within the past 24 hours.
	IIM	Checks the status of connectivity between the BlackBerry AtHoc system and IIM.
Alert publishing
	Delivery	Checks delivery batches for the alert publishing cycle and reports if there have been publishing errors within the last 24–48 hours.
	Publishing	Checks live publishing activity, and reports if alerts do not go live within a specified amount of time.

Section:

Monitor system health