Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.18
  4. System Settings and Configuration
  5. Configure devices
  6. Set device delivery priority

Set device delivery priority

Operators can set the priority of alert delivery by device type. When enabled, the device delivery preference feature prevents end uses from receiving the same alert on multiple devices. When configured, end users receive alerts on their enabled devices in the order specified at the organization level or at the alert level selected by the operator. End users can also set a device priority for the devices they have enabled and provided an address for in their user profile. By default, the device delivery preference is in this order:
  • Mobile App
  • Email
  • Text Message
  • Pager
  • Fax
  • Phone TTT/TDD Phone
  • User Callback
Additional enabled devices are added to the bottom of the list.
The
BlackBerry AtHoc
 desktop app does not support device delivery preference.
When a device's delivery priority is changed, it is captured in the operator audit trail. To view this entry in the operator audit trail, click  The Settings icon >
System Setup
 >
Operator Audit Trail
. Select
Delivery Device
 from the
Entity
 list. Select the
Search by Specific Actions(s)
 option and then select
Device Delivery Preference Updated
 from the
Action(s)
 list.
Device delivery preference must be enabled for your organization.
  1. Log in to the
    BlackBerry AtHoc
     management system as an administrator.
  2. In the navigation bar, click The Settings icon.
  3. In the
    Devices
     section, click
    Devices
    .
  4. On the
    Devices
     page, on the
    Personal Devices
     tab, click
    Edit
    .
  5. Optionally, to change the delay interval, select the number of minutes from the
    Delay Interval
     pull-down menu. The delay interval is the time in minutes that the system waits before sending an alert to the next device. The default delay interval is 2 minutes. The delay interval is consistent between each priority level.
  6. Optionally, to change the delivery priority for any device in the list, click The click and drag icon and drag the device to the desired priority position. When organization-defined or system-defined is selected in an alert or event template, the alert or event is targeted to devices in the order they appear in the list.
  7. Click
    Save
    .