- BlackBerry® AtHoc® set up and administration overview
- Configure BlackBerry AtHoc settings
- Basic settings
- External events
- Manage system settings
- Specify system settings options
- Add or remove a disclaimer for the BlackBerry AtHoc management system
- Security policy settings
- Define password rules
- Configure password complexity
- Enforce a system-wide password update
- Revoke operator permissions automatically
- Set session timeout and continue session values
- Limit active sessions
- Enable operator login using smart cards
- Require operator login using smart cards
- Enable SSO certificate revocation list checking
- Import a service provider certificate
- Enable CAPTCHA validation
- Monitor system health
- View the diagnostic log
- View geolocation transactions and logs
- Database archiving
- Organizations Manager
- Enable and disable features
- Manage the agents for integrated devices
- Provision applications that can call the web API
- Configure API throttling settings
- View the operator audit trail
- Manage system jobs
- Purge ended alerts
- Manage SMS Opt-In
- Configure device gateways
- Configure devices overview
- Configure devices
- Enable and disable devices
- Set device delivery priority
- Add a device to the user details contact information
- Manage mass communication devices
- Mass device types and categories
- Create a mass device endpoint
- View and edit device details
- Configure Giant Voice devices
- Configure the AtHoc Connect organization network
- Manage the Cloud Services Gateway
- Configure RSS feed information for RSS and Atom content feeds
- Configure XML feed information for mass communication devices
- Configure failover delivery gateways
- Manage a TTY/TDD phone device
- Manage a pager device
- Configure desktop app settings
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- 7.18
- System Settings and Configuration
- Configure devices
- Configure desktop app settings
- Configure failover settings
Configure failover settings
Do not modify the following settings without first consulting
BlackBerry AtHoc
customer support.Most settings in the Desktop App settings page are established during the initial installation and configuration with the assistance of
BlackBerry AtHoc
customer support. The settings in the Failover section of the Desktop App settings page are used to enable the primary BlackBerry AtHoc
server to fail over to a secondary server when the primary server becomes unresponsive and CUs fail.- In the navigation bar, click
. - In theDevicessection, clickDesktop App.
- On theDesktop Appwindow, scroll down to theFailoversection.
- Enter the URL for the failover server.
- Select a value from theReconnect attempts before Failoverlist.This setting specifies the number of attempts that the Desktop app makes to contact the primary server before switching to the failover server.
- ClickSave.
For more information, see the .