Define content for an alert or alert template

To create an alert or alert template in a language other than the default language displayed on the screen, click the button beside the Type field and select a language. This does not change the language displayed on the screen. Instead, it changes the language that the message is delivered in. If text-to-speech is enabled, the audio portion of the sent alert will be in the language you selected.

In the

Severity

field, select a severity level from the list.

In the

Title

field, enter a one-line summary that communicates the purpose of the alert or alert template. The maximum number of characters is 100. The title is required and displays at the top of the recipients' screen when the alert is sent out.

Optionally, to insert a placeholder into the alert or alert template title, click and select the placeholder from the list.

In the

Body

field, enter up to 4000 characters of text that communicate why the alert has been sent and provide instructions to the target audience. For more details on what to include in the Body field, see Writing effective alert messages.

In the

Type

field, select the type that fits with the alert or alert template you are creating.

In the

Response Options

field, do one of the following:

Click
Custom Response Options
to view and select from a list of pre-set responses.
Click
Add Response Option
to define one or more responses that alert recipients can send to let you know that they have received the message. To add a call bridge to a response option, see Configure a call bridge for a response option.
Targeted users in countries that have a provisioned SMS country code can respond to SMS alerts. Users in countries that do not have a provisioned country code cannot respond to SMS alerts.

Optionally, in the

Add Bilingual

section, click

Add

.

On the
Translation Language
dialog, click
Change Language
.
Select a language from the
Select Language
pull-down menu. The Title, Body, and Response Options are displayed in the original language on the left and in the selected language on the right.
A response option is required.
Review the translated text and make any necessary edits.
Click
Apply
.

Optionally, in the

More Info Link

field, enter one of the following:

A URL that opens a webpage where users can get more details about the alert. When users receive the alert, a
For more info
link in it will take them to the webpage.

A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see Add an attachment using Dropbox.

If you entered a URL in the previous step, click

Test URL

to verify that the link works correctly.

Optionally, in the

Location

section, click

Add

to access a map where you can select a geographic area for the alert or alert template. For more information, see Select an alert or event location. This location can also be used to target users by location. For more information, see Target users by location.

Optionally, in the

Location

section, if you have selected a location, select

Enable Geofence Targeting

to target users who enter the location after the alert is sent. For more information, see Enable geofence targeting.

Optionally, in the

Attachments

section, drag and drop or click

Browse

to select files to include as attachments in the alert. For more information, see Add attachments.

Configure the Target users section.