- Create and publish alerts
- Publish an alert from an existing alert template
- Publish a blank alert
- Publish a geofence alert
- Search for an alert
- View a quick summary of an alert
- View the details of a sent alert
- Change the number of alerts listed on the Sent Alerts screen
- Edit an alert
- Define alert template details
- Writing effective alert messages
- Define content for an alert or alert template
- Configure a response option as a user attribute
- Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
- Target or block users with the User Last Updated Source attribute
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
- Select the device delivery preference
- Target AtHoc Connect organizations
- Select and configure mass devices for an alert or alert template
- Review an alert
- Test an alert
- Set an alert to draft mode
- Publish a draft alert
- Quick publish an alert
- Resend an alert
- Track alerts with advanced reports
- Message termination
- Redundant message stop
- Message consolidation
- End an alert
- Export an alert as a PDF
- Export sent alerts
- Delete an alert
- Duplicate an alert
- Hosted SMS text messaging tracking codes
- Pager carrier IDs and names
- Phone number validation
- Email format validation
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- Legal notice
Best practices
Send all numbers in E.164 format. Although E.164 format is not required, it is the best way to send a number to the system, especially if user data can contain numbers from different countries.
Make sure you set the correct Default Country Code in the Phone Call Settings section on the General Settings screen. This specifies what country is the default for user-entered phone numbers. This also is used to interpret phone numbers that are not in E.164 format.
If the number contains any special control characters that must be dialed, such as , (comma) ; (semicolon) * (asterisk) or # (pound sign), the characters must be part of the extension. This is especially important for numbers that connect to a conference bridge.