Create and publish alerts
Publish an alert from an existing alert template
Publish a blank alert
Publish a geofence alert
Search for an alert
- Filter the alert list
- Sort the alert list
View a quick summary of an alert
View the details of a sent alert
- Users tab
- Organizations tab
- Mass Devices tab
- Advanced Reports button
- Details tab
Change the number of alerts listed on the Sent Alerts screen
Edit an alert
Define alert template details
Writing effective alert messages
Define content for an alert or alert template
- Configure a call bridge for a response option
- Add a bilingual alert
- Select an alert or event location
  - View multiple information layers on a map
    - Change the map type
- Add attachments
- Enable geofence targeting
- Add an attachment using Dropbox
Configure a response option as a user attribute
Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
- Target or block users with the User Last Updated Source attribute
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
  - Specify personal device options for an alert or alert template
    - Create a custom recorded message for an alert or alert template
    - Upload a custom recorded message for an alert or alert template
  - Preview a desktop alert template
- Select the device delivery preference
Target AtHoc Connect organizations
Select and configure mass devices for an alert or alert template
Review an alert
Test an alert
Set an alert to draft mode
Publish a draft alert
Quick publish an alert
Resend an alert
Track alerts with advanced reports
- View advanced reports
- Advanced report types
- View alert lifecycle results
  - Alert partial batch recovery
- Export alert tracking reports
Message termination
- Disable message termination
Redundant message stop
Message consolidation
End an alert
Export an alert as a PDF
Export sent alerts
Delete an alert
Duplicate an alert
Hosted SMS text messaging tracking codes
Pager carrier IDs and names
Phone number validation
- Areas of the system that validate phone numbers
- Validation rules
- Best practices
Email format validation
- Email address syntax
  - Local-part
  - Domain
- Valid email address examples
- Invalid email address examples
BlackBerry AtHoc Customer Support Portal
Documentation feedback
Legal notice

Publish an alert from an existing alert template

Before you create and publish a new alert, go to the

BlackBerry AtHoc

home page and check the list of all alerts that are currently live, scheduled, and recurring in the system. This will help you avoid creating a duplicate alert.

BlackBerry AtHoc

management system as an operator with alert publishing permissions.

In the navigation bar, click

Alerts

New Alert

On the

Select from Alert Templates

screen, hover your cursor over an alert template name to view details about an alert template.

Do one of the following:

Quick Publish: In the

Ready to Publish

column, click

Publish...

beside an alert template.

Modify and publish: To modify the contents of any alert template, click

Edit

. Click

Review and Publish

. Review the content of the alert template, then click

Publish

See Define alert template details, Define content for an alert or alert template and Target users for detailed instructions on how to fill in the content and target users.