Message consolidation

Message consolidation applies to phone and text messaging devices only. Consolidation occurs when multiple users have the same phone number. It does not occur when a user has entered the same phone number for multiple device addresses.

For example, an alert targets a work phone, mobile phone, and text messaging. One of the targeted users has entered the same phone number in the address field for each device. The system sends two phone calls and a text message to the same device.

When the same alert targets several users who share a phone, the system sends one phone call to the phone. Note that response options are disabled when message consolidation occurs.