Commands for iOS and iPadOS devices Skip Navigation

Commands for
iOS
and
iPadOS
devices

Command
Description
Activation types
View device report
This command displays detailed information about a device. You can export and save the device report.
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User privacy
View device actions
This command displays any actions that are in progress on a device.
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User privacy
Delete all device data
This command deletes all user information and app data that the device stores and returns the device to factory default settings.
If the device is unable to connect to
BlackBerry UEM
when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
UEM
after you remove it, only the work data is deleted from the device.
If eSIM information is detected on one or more devices that you select, you are prompted to specify whether the data plan information must be preserved.
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Delete only work data
This command deletes work data, including the IT policy, profiles, apps, and certificates that are on the device.
If the device is unable to connect to
UEM
when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
UEM
after you remove it, the work data is deleted from the device.
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User privacy
Lock device
This command locks a device.
Apple
appends "Lost iPhone" or "Lost iPad" to the title of the message you specify. The user must type the existing device password to unlock the device.
When you send this command, the device locks only if there is an existing device password. Otherwise, no action is taken on the device.
This command is not supported for
Apple TV
devices.
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Unlock and clear password
This command unlocks a device and deletes the existing password. The user is prompted to create a device password. You can use this command if the user forgets the device password.
This command is not supported for
Apple TV
devices.
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Turn on Lost Mode
This command locks the device and allows you to display a phone number and message on the device. After you send this command you can view the location of the device in the management console.
This command is supported for supervised devices only. This command is not supported for
Apple TV
devices.
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Deactivate BlackBerry 2FA
This command deactivates devices that are activated with the
BlackBerry 2FA
activation type. The device is removed from
UEM
and the user can't use the
BlackBerry 2FA
feature.
This command is not supported for
Apple TV
devices.
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Update OS
This command forces devices to install an available OS update.
This command is supported for supervised devices only. This command is not supported for
Apple TV
devices.
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Restart device
This command forces the device to restart.
This command is supported for supervised devices only. This command is not supported for
Apple TV
devices.
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Turn off device
This command forces the device to turn off.
This command is supported for supervised devices only. This command is not supported for
Apple TV
devices.
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Wipe apps
This command wipes data from all
Microsoft Intune
managed apps on the device. The apps are not removed from the device.
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Update device information
This command sends and receives updated device information. For example, you can send newly updated IT policy rules or profiles to a device, and receive updated information about a device such as OS version or battery level.
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User privacy
Update time zone
This command sets the device time according to the region that you select.
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Remove device
This command removes the device from
UEM
but does not remove data from the device. The device may continue to receive email and other work data.
This command is intended for devices that have been irretrievably lost or damaged and are not expected to contact the server again. If a device that has been removed attempts to contact
UEM
, the user receives a notification and the device won't be able to communicate with
UEM
unless it is reactivated.
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User privacy
Refresh eSIM cellular plans
For devices that have an eSIM-based cellular plan, this command queries updated plan details for the device from the device carrier URL.
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