Move iOS or macOS devices to a hardened channel Skip Navigation

Move
iOS
or
macOS
devices to a hardened channel

When you activate
iOS
or
macOS
devices, by default, the devices are assigned to a hardened data channel. If you have any
iOS
or
macOS
devices that are not currently using a hardened channel, you can export a list of these devices and take action to move the devices to a hardened channel. When you move devices to a hardened channel, the devices must be reactivated.
If you move a device that is enrolled in
Apple
DEP, the device will lose the DEP enrollment configuration. Device users will need to factory reset the device and activate it with
BlackBerry UEM
again.
In the app settings for all applicable apps, clear the
Remove the app from the device when the device is removed from BlackBerry UEM
option. If you attempt to move devices to a hardened channel without clearing this option, the app is removed and the device may be unenrolled from
UEM
. Note that even if you clear this check box, an app may still be removed during the move if the setting has not been delivered to the device. For more information on tracking commands that are being delivered to a device, see KB 102688.
  1. In the management console, on the menu bar, click
    Settings > Migration > iOS Hardened Channel
    or
    Settings > Migration > macOS Hardened Channel
    .
    If you do not see one of these menu options, your
    UEM
    environment does not have any
    iOS
    or
    macOS
    devices that need to be moved to a hardened channel.
  2. Click
    Export
    to download a list of devices that are not currently using a hardened channel.
  3. Do any of the following:
    Task
    Steps
    Move multiple
    iOS
    devices to a hardened channel.
    Click
    Browse
    and navigate to and select the file you downloaded in step 2.
    Devices that belong to shared device groups are included in the file for information purposes only, and will not be moved to a hardened channel with this method. For any devices that belong to shared device groups, the user must factory reset the device and activate it with
    UEM
    again.
    This method can process a maximum of 1000 entries at a time. If the file you downloaded contains more than 1000 entries, divide them into separate files that contain a maximum of 1000 entries each.
    Move a specific
    iOS
    device to a hardened channel.
    1. On the menu bar, click
      Users > Managed devices
      .
    2. Search for and click the
      iOS
      device.
    3. On the device tab, click
      Migrate to iOS hardened channel
      .
    4. Click
      Submit
      .
    Move
    macOS
    devices to a hardened channel.
    Contact device users and instruct them to reactivate their device with UEM Self-Service.