Report on behalf of users
You can designate Accountability Officers who can update the status of users on their behalf. If the Accountability Officer is aware of user statuses, perhaps from their supervisor or a call they made to the call center, they can update their status in the system.
When you start an accountability event, you can specify emails to be sent directly to Accountability Officers. The Accountability Officer email contains a link that takes them directly to the Users tab of the Accountability Event in the
BlackBerry AtHoc
management system. Only users who do not have a status for the event are displayed, enabling the Accountability Officer to quickly respond on behalf of those users.While an event is live, Accountability Officers can manually report the status of a user.
- In the navigation bar, clickAccount>All Events.
- On theAccountability Eventsscreen, click the event whose user statuses you want to update.
- On theevent dashboardscreen, click theUserstab.
- To change the status for a single user, click
in the
Statuscolumn. The Change Status window opens. The Status History section displays up to 20 previous status updates for the selected user. The Change Status window also contains a link with the selected user's name. Click this link to view additional details about the selected user.To update the status for multiple users, select the check boxes next to their names, and then clickChange Statusat the top of the screen. TheChange Status for selected usersscreen opens.The Change Status button appears only while the event is live. - Select a status from theStatuslist. The default is "No Status." If you want to clear the current status, select "No Status."
- Optionally, in theCommentsfield, enter details about why you are manually updating the user status. For example, "User showed up in the office and is out of the event zone" or "User is part of a group that called in their statuses together."
- ClickApply.
The Users tab updates the user's details and displays the updated status in the
Status
column and the word "Operator" in the Updated By
column, indicating that the status was provided by an operator.