What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key, activation password, or QR code
- Install and activate BlackBerry Work when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- View your email
- Reply to an email
- Forward an email message
- Send an attachment or a link
- Save an attachment
- Automatically download email message attachments
- Flag email messages
- Delete an email message
- Move email messages to a different folder
- Create an email
- Send an encrypted email message to a distribution list
- Use drag and drop to attach email messages
- View smart folders
- Search email
- Select multiple email messages
- Searching folders and moving email messages
  - Search folders for email messages
  - Move an open email message
  - Move multiple email messages
- Convert an email message to a note
- Convert an email message to a calendar event
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
- Set BlackBerry Work as the default email app
Managing your notifications and alerts
- Manage sounds and notifications
- Manage mail rules
Managing your contacts
- Open and view a contact
- Add a contact
- Edit contact information
- Search for a contact
- Mark a contact as a VIP
- Send an email to a contact
- Send a text message to a contact
Managing your calendar
- View your schedule and tasks
- View a calendar event
- Contact calendar event attendees
- Add a calendar event
- Edit a calendar event
- Delete a calendar event
- Decline an accepted meeting request
- Add a shared calendar
- Synchronize events from external calendars with BlackBerry Work
- View events from external calendars with BlackBerry Work
- Import an .ics file and add it to the calendar
- Attach a calendar event to an email message
- Turn on the busy meter option
- View your schedule by month
Managing your documents
- Open BlackBerry Work Docs
- Access Docs repositories
- Managing online repositories
- Browse repositories
- View, edit, print, move, and share files and folders
- Create a new folder
- Search folders for email messages
- Move a file
- Delete a file
- Take a photo or video
- View and use a photo
- Play an audio or video file
- Protect files and attachments
- Edit an Azure-IP RMS or AD-RMS protected file in BlackBerry Edit
- Create a bookmark
- Delete a bookmark
- Work with offline files and folders
- About pending uploads
- Add a new data source
- Add a repository using the Docs Self-Service web console
- View .pdf files in PDF presentation view
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
- Turn on notifications for a shared mailbox
Change your theme
Change BlackBerry Work for iOS settings
About BlackBerry Work Permissions
Open a SecureMail attachment
Data storage and aging
Choose battery saving options
Using the RSA SecurID software token app
Exchange ActiveSync search limits
Keyboard shortcuts
Frequently Asked Questions
Troubleshooting
- Manage Azure AD Conditional Access compliance
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server

Change
BlackBerry Work for iOS
settings

In the

BlackBerry Dynamics Launcher

, tap

To change general settings, complete one of the following tasks:

General Settings	Steps
View the version number and license agreement.	Tap About .
Change your password or turn Touch ID on or off. ( Touch ID must be supported on your device and allowed by your administrator.)	Tap Change Password .
Edit your account information.	Tap Account .

To change Application settings, complete one of the following tasks:

Application Settings	Steps
View or change your Mail settings.	Tap Mail and view change any of the following: Tap Shared Mailboxes to add a mailbox that has been shared with you. For more information on shared mailboxes, see Adding a shared mailbox in BlackBerry Work. Badge Count sets the message status type— Unread Mail or New Mail —that is shown in the BlackBerry Work badge count on the iOS desktop. Conversation View lists email messages by common subject. User tag when editing adds your username in brackets at the start of any inline edits in reply email. Signature changes how you sign your outgoing email messages. Default Classification changes the default classification for your compose Email screen to the setting of your choice, if your administrator has enabled this feature (otherwise this setting is not displayed). If the administrator sets a default, it takes precedence over your default. Default Caveat changes the default caveat for your compose Email screen to the setting of your choice, if your administrator has enabled this feature (otherwise, this setting is not displayed). If the administrator sets a default, it takes precedence over your default. Confirm before sending specifies whether to display a prompt to confirm that you want to send an email. Confirm before deleting specifies whether to display a prompt to confirm that you want to delete an email. Auto Advance chooses which screen to display after you delete: New Mail or Mail List . Auto BCC myself changes whether you want to auto BCC yourself when you send messages. Show Avatar enables/disables display of a contact's photo or initials, if a photo is unavailable. Enable Rich Editing by Default enables/disables you to use formatting such as bold, italic and underline when editing email messages. Use Custom Fonts enables you to choose font size, style, and color for new mail and replies and forwarded mail. Compose Font Selection specifies the default font to use when composing an email. Reply Font Selection specifies the default font to use when replying to an email. Sync to change the synchronization interval between your device and office desktop. You can select a sync window of 1 or 3 days, 1 or 2 weeks, or 1 month back. You also have the option of No Sync Limit. Download Entire Message to view messages offline. If this setting is turned off, only the header and 20KB (default) of a message are downloaded. Your administrator may adjust the default download size. Note that turning on this setting increases data and battery consumption. Auto Download Attachments allows for viewing of entire email messages. This setting increases data and battery consumption. Empty "Deleted Items" folder to permanently remove deleted messages.
View/change your Calendar settings.	Tap Calendar Under Calendar Accounts , tap My Calendars to choose a high color for appointments and birthdays on your personal calendars. Tap Shared Calendars to do the same for your shared calendars. Tap Private calendars to enable synchronization with private calendars. Under Conferencing , tap Conference details to configure default conference settings and so that you can quickly add them when creating new events. You can copy and paste information, including images and media, into the conference details. Under Passcode , slide the switch to turn on Use "Locations" numbers, which allows use of the number and passcode specified in the Location field of the meeting as the default numbers to use to call in. Under Week View you can select to display a seven-day or five-day week (the five-day week omits Saturday and Sunday), the starting day of the week, and you can choose to show long events as all-day events. Under Start Week On , choose the first day of the week on the displayed calendars, or choose "Device System Settings" to use the Calendar settings you have specified in your iOS settings. Under Tasks , slide the switch to turn on Preview Tasks in Calendar, if you have BlackBerry Tasks installed. Under Events , slide the switch to turn on Show Long Events as All Day. Events lasting 24 hours or longer will be displayed as all-day events. Under Attachments , slide the switch to turn on Auto Download Attachments, which will automatically download files that are attached to calendar events.
View/change your Contacts settings.	Tap Contacts . Sync to Device – Enables/disables synchronization of your contacts to the "BlackBerry" group in native contacts on the device. Your IT administrator may not allow all fields to sync. Contact List Sort Order – Lets you set the sort order of names in your contacts to either Last, First or First, Last . Contact List Display Order – Lets you set the display order of names in your contacts to either Last, First or First, Last. Sync Contact Groups - Syncs any contact groups you have created in Outlook. This may impact data usage and sync performance.
View/change your Docs settings.	Tap Docs . Recent Files Cache - Slide the switch for Auto Cache Size Adjustment to cause recent files cache size to be automatically adjusted using no more than 30% of the free device space. The cache size and current free space is displayed in this window. Tap Clear Recent Files Cache to clear the cache. Add Offline Files Cache - Slide the switch for Auto Offline Files Cache Size Adjustment to cause the offline files cache size to be automatically adjusted using no more than 20% of the free device space. The offline files cache size and current free space is displayed in this window. Quick Save Location - Choose a quick-save location to save email or calendar attachments to a Docs folder in the background. To take Office Online actions directly for an attachment, select your quick-save location in a valid server-based folder. Cellular Data - Slide the switch for Use Cell Data to turn off cell data, restricting automatic uploads and updates of offline files to Wi-Fi only.
Set the intensity of the Launcher .	Tap Launcher .

To change Tools settings:

Tools	Steps
Turn on an automatic reply to incoming messages while you're away.	Tap Out of Office . Slide the Out of Office switch to ON. Slide the Time Period switch to ON to set when this auto-reply Starts and when it Ends . Tap inside the message block create/edit your out-of-office reply. Turn on Outside my company to set a different reply to incoming messages from outside your organization, then tap either Contacts Only to only respond to senders in your Contacts or tap Anyone , if you wish to make no distinction. Tap in the optional message block for external replies to create/edit a message to external senders, or press to display the clipboard menu and paste in copied text.
Turn on Battery Saver.	Battery Saver reduces power consumption by disabling some app features. When it is turned on, the Download Entire Message Content, Show Avatar, Sync Contact Groups, and Show Presence switches are unavailable. Tap Battery Saver . Tap Sync Mode and select Auto-Sync or Manual Sync . If you select Manual Sync, synchronization occurs only when you log in or out or when you manually request synchronization. To turn off the Download Entire Message Content setting, turn off the Download Entire Message Content switch. To turn off the Show Avatar setting, turn off the Show Avatar switch. To turn off the Sync Contact Group setting, turn off the Sync Contact Group switch. To turn off the Show Presence setting, turn off the Show Presence switch.
Appearance	To enable light mode, which overrides the device settings, slide the Light Mode Always On switch to the right. To use a larger font in the email list and in the meeting agenda view, slide the Use Accessibility Larger Font switch to the right.

To change

BlackBerry Persona

settings:

Settings

To enable

BlackBerry Persona

to use your location history to establish a trusted location, slide the

Enable BlackBerry Persona

option to the right.

Change BlackBerry Work for iOS settings

Change
BlackBerry Work for iOS
settings