What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key, activation password, or QR code
- Install and activate BlackBerry Work when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- View your email
- Reply to an email
- Forward an email message
- Send an attachment or a link
- Save an attachment
- Automatically download email message attachments
- Flag email messages
- Delete an email message
- Move email messages to a different folder
- Create an email
- Send an encrypted email message to a distribution list
- Use drag and drop to attach email messages
- View smart folders
- Search email
- Select multiple email messages
- Searching folders and moving email messages
  - Search folders for email messages
  - Move an open email message
  - Move multiple email messages
- Convert an email message to a note
- Convert an email message to a calendar event
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
- Set BlackBerry Work as the default email app
Managing your notifications and alerts
- Manage sounds and notifications
- Manage mail rules
Managing your contacts
- Open and view a contact
- Add a contact
- Edit contact information
- Search for a contact
- Mark a contact as a VIP
- Send an email to a contact
- Send a text message to a contact
Managing your calendar
- View your schedule and tasks
- View a calendar event
- Contact calendar event attendees
- Add a calendar event
- Edit a calendar event
- Delete a calendar event
- Decline an accepted meeting request
- Add a shared calendar
- Synchronize events from external calendars with BlackBerry Work
- View events from external calendars with BlackBerry Work
- Import an .ics file and add it to the calendar
- Attach a calendar event to an email message
- Turn on the busy meter option
- View your schedule by month
Managing your documents
- Open BlackBerry Work Docs
- Access Docs repositories
- Managing online repositories
- Browse repositories
- View, edit, print, move, and share files and folders
- Create a new folder
- Search folders for email messages
- Move a file
- Delete a file
- Take a photo or video
- View and use a photo
- Play an audio or video file
- Protect files and attachments
- Edit an Azure-IP RMS or AD-RMS protected file in BlackBerry Edit
- Create a bookmark
- Delete a bookmark
- Work with offline files and folders
- About pending uploads
- Add a new data source
- Add a repository using the Docs Self-Service web console
- View .pdf files in PDF presentation view
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
- Turn on notifications for a shared mailbox
Change your theme
Change BlackBerry Work for iOS settings
About BlackBerry Work Permissions
Open a SecureMail attachment
Data storage and aging
Choose battery saving options
Using the RSA SecurID software token app
Exchange ActiveSync search limits
Keyboard shortcuts
Frequently Asked Questions
Troubleshooting
- Manage Azure AD Conditional Access compliance
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server

Keyboard shortcuts

BlackBerry Work

supports

Bluetooth

keyboard shortcuts and navigation. By pressing a combination of keys, you can do things that normally require multiple screen taps. To use a keyboard shortcut, hold down one or more modifier key while pressing the last key of the shortcut. For example, to use the shortcut Command-C (copy), hold down Command, press C, then release both keys.

Global shortcuts	Description
Command 1	Switch to Mail
Command 2	Switch to Calendar
Command 3	Switch to Documents
Command 4	Switch to Contacts
Command 5	Show settings
Command N	Create new mail
Command -N	Create new event
Command L	Show or hide the BlackBerry Dynamics Launcher

Mail list shortcuts	Description
Command - F	Toggle search
Command - M	Show multiselect
Command - R	Refresh mail list
Command - F	Change folder
Shift - Tab	Switch focus to email detail
Command - Up arrow	Show Previous Mail ✝
Command - Down arrow	Show next mail ✝

Email detail shortcuts	Description
Command R	Reply
Command - R	Reply all
Command J	Forward
Command U	Mark as read or unread
Command F	Flag or unflag
Command T	Toggle fullscreen
Shift - Tab	Switch focus to email detail
Command - Up arrow	Show Previous Mail ✝
Command - Down arrow	Show next mail ✝

Multiselect Email List shortcuts	Description
Command - Up arrow	Jump to previous mail
Command - Down arrow	Jump to next mail
Command - Return	Select or deselect mail
Command -	Delete mail
Command M	Move mail
Command -M	Exit muliselect

Folder list shortcuts	Description
Command - Up arrow	Jump to previous folder
Command - Down arrow	Jump to next folder
Command - Return	Select cell
Command - Right arrow	Toggle cell (fold or unfold list)
Command - Left arrow	Cancel

Event compose view shortcuts	Description
Command -Up arrow	Jump to previous cell
Command -Down arrow	Jump to next cell
Command -Up arrow -D	Send email
Command -Up arrow -C	Cancel email
Command - Right arrow	Move cursor to the end of the line
Command - Left arrow	Move cursor to the beginning of the line
Command - Return	Select cell
Command Shift -Down arrow	Toggle dropdown menu