- Overview
- Virtual appliance system requirements
- CylanceHYBRID agent capacity
- CylanceHYBRID considerations
- Import and configure the CylanceHYBRID virtual appliance
- CylanceHYBRID Status page
- Log in to the Status page
- Status page field definitions
- Update CylanceHYBRID
- Reboot the virtual appliance
- Update SSL certificate
- Change the Certificate Cipher mode
- Export Hybrid configuration
- Change IP assignment
- Configure Active Directory
- Configure a proxy server
- Start the virtual appliance
- Stop the virtual appliance
- Change the local user account password
- Configure a Static IP using the OVF Tool
- Things to know about CylanceHYBRID agents
- Configure the BlackBerry Protect Desktop Windows agent
- Configure BlackBerry Protect Desktop macOS agents
- Configure BlackBerry Protect Desktop Linux agents
- Support article links
- Troubleshooting
- Third-party products and licenses
- Legal notice
- BlackBerry Docs
- Cylance products
- CylanceHYBRID
- Troubleshooting
- Agent not communicating with CylanceHYBRID
Agent not communicating with CylanceHYBRID
CylanceHYBRID
Verify the following:
- Make sure the agent (version 1480 or later) is installed on the endpoint. To do so, locate the Cylance icon (
) in the system tray or check the list of apps installed on the endpoint. - Make sure the agent is configured to communicate with yourCylanceHYBRIDvirtual appliance. For example, check for the registry entry on the device.
- Ensure the CA certificate used to sign the certificate and key used on yourCylanceHYBRIDvirtual appliance is installed on the endpoint in the Local Machine Certificate Store.