- Overview
- Virtual appliance system requirements
- CylanceHYBRID agent capacity
- CylanceHYBRID considerations
- Import and configure the CylanceHYBRID virtual appliance
- CylanceHYBRID Status page
- Log in to the Status page
- Status page field definitions
- Update CylanceHYBRID
- Reboot the virtual appliance
- Update SSL certificate
- Change the Certificate Cipher mode
- Export Hybrid configuration
- Change IP assignment
- Configure Active Directory
- Configure a proxy server
- Start the virtual appliance
- Stop the virtual appliance
- Change the local user account password
- Configure a Static IP using the OVF Tool
- Things to know about CylanceHYBRID agents
- Configure the BlackBerry Protect Desktop Windows agent
- Configure BlackBerry Protect Desktop macOS agents
- Configure BlackBerry Protect Desktop Linux agents
- Support article links
- Troubleshooting
- Third-party products and licenses
- Legal notice
- BlackBerry Docs
- Cylance products
- CylanceHYBRID
- Troubleshooting
- Contact Cylance support
Contact Cylance support
Cylance
supportIf the above troubleshooting suggestions do not resolve your issue, before you contact
Cylance
Support, enable Debug logging on the CylanceHYBRID
Status page, wait for at least 20 minutes, then download the log file and submit it to Cylance
Support.To Enable Verbose Logging
- Beside Logs, click
. - Click theLogging Leveldropdown arrow, then selectDebug(verbose logging).
- Click the checkmark to save the Logging Level.
- Wait at least 20 minutes to collect a sufficient amount of log information.
- ClickDownload Logs. The log file is saved as a compressed file to your local disk drive.
- Create a Cylance Support ticket and include theCylanceHYBRIDlog file.