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Restart the
Cylance
service Windows

After you install
BlackBerry Optics
, you must restart the
Cylance
service.
  1. Open the Device Details page (Devices > select the device) in the
    Cylance
    console, then change the
    Self Protection Level
    to
    Local Admin
    and click
    Save
  2. Edit the policy for the device (Settings > Device Policy > select the policy):
    1. Select the Protection Settings tab and uncheck
      Prevent service shutdown from device
      .
    2. Click
      Save
      .
  3. To stop the Cylance service and driver, open the Command Prompt as an administrator, and execute the following commands:
    net stop cylancesvc net stop cylancedrv
  4. To start the Cylance service and driver, execute the commands (in the following order) in the Command Prompt:
    net start cylancedrv net start cylancesv