Management console and platform services

Updates to focus view

Previously in Assets > Devices, you could click the option to create focus data for alerts older than 30 days, even though focus data could not be generated due to the age of the alert. In this update, the option to create focus data can no longer be selected for alerts older than 30 days.

For focus data you have already generated, you cannot access the focus data after 90 days have passed.

Updates to zone policies

You can now choose to not assign an associated device policy to a zone in the Zones screen. Administrators can use zones to manage devices without an associated device policy while making sure that a device's currently assigned device policy remains unchanged. When devices are added to a zone with the device policy set to None, they will no longer be automatically assigned to an associated device policy.

For more information, see Add and configure a zone.

Improvements to Devices grid view

The Devices grid (Assets > Devices) has been improved for an enhanced search experience for managing devices.

Duo Universal MFA

You can now add

Duo

Universal MFA for multi-factor authentication. 

Duo

has ended support for their

Duo

Traditional Prompt. For more information, see the Duo Knowledge Base. If you already have the now deprecated

Duo

MFA authenticator configured, you must add the new

Duo

Universal MFA authenticator or users might not authenticate successfully. The configured

Duo

MFA authenticator will be displayed as read only in the

Cylance

console.

For more information, see Add an authenticator in the Cylance Endpoint Security Setup content.

New Devices grid view for managing devices

This is a preview of changes to come for the Devices grid that is fully functional and can be used as an alternate way to manage your devices. Enhancements will continue in the near future to add more filter criteria and new experiences.  The following features can be used today:

For more information, see Manage CylancePROTECT Desktop and CylanceOPTICS devices.

Automated zone management

Devices can now be automatically added to a zone when they match the zone rules criteria and also be automatically removed from a zone when they don't match the criteria.

When you add a zone rule to a new zone, you need to specify a saved query (from the new Devices grid view) and whether you want devices to be automatically removed. The list of devices in the results of the saved query indicates the devices that will be automatically added to the zone. It is recommended to run a saved query and verify the list of devices in the results before using it for zone rules.

By default, devices that are added automatically to the zone will follow the zone rules. If the automatic device removal option is selected in the zone rules, devices that follow the zone rules will be automatically removed from the zone when they don't meet the zone rules criteria. You can also manually add devices that ignore the zone rules so they aren't automatically removed from the zone. When managing a zone, you can change whether a device follows or ignores the zone rules.

With the introduction of automated zones, you cannot modify the zone rules of legacy zones that were created prior to this update, but the legacy zones will continue to function as before. To take advantage of the automated zones, you can migrate devices from legacy zones by copying devices to a newly created zone or by creating a new saved query filter using the new device grid and using it for the zone rule. In the new zone, you can change the associated policy and ensure it works properly according to your needs before you remove the legacy zone.

For more information, see Setting up zones to manage

CylancePROTECT Desktop

and

CylanceOPTICS

.

Simplify the configuration of a new tenant

When you create a new

Cylance Endpoint Security

tenant, the tenant now includes preconfigured zones and preconfigured device policies that are designed to help you tune your environment to the desired security posture.

You also have the option to export the configuration of an existing tenant and import it to a new tenant, or to reset a new tenant to use preconfigured zones and preconfigured device policies.

For more information, see Configuring a new Cylance Endpoint Security tenant.

Reset password enhancement

When users reset their password, a confirmation message that includes the email address that a reset password email is sent to will be displayed.

CylanceMDR

On-Demand

The

CylanceMDR

On-Demand subscription is a convenient and helpful option if your organization monitors the alerts that are reported to the

CylanceMDR

console. With this subscription, you can request

CylanceMDR

support on demand for any alerts that you think might be a threat but you need the time and expertise of a

CylanceMDR

analyst to help you resolve it. You can request support from an alert group in the Alerts view in the

Cylance

console.

CylanceMDR

analysts are immediately notified with the alert details and can start their investigation and assess the threat. To follow up on the investigation (for example, to share additional details), you can log in to the

CylanceMDR

(CylanceGUARD) portal and find the alert in the Escalations screen.

For more information, see View and manage aggregated alerts.

Alerts view enhancement:

Cylance Assistant

for

CylanceOPTICS

alert groups

In the Alerts view, you can use the AI-powered

Cylance Assistant

to provide a summary analysis of a

CylanceOPTICS

alert group, and detailed analysis for process artifacts within the group (for example, command line processes). The

Cylance Assistant

leverages rich cybersecurity knowledge sources to provide valuable information to aid you in your threat investigations.

For more information, see Use the AI-powered Cylance Assistant to investigate alerts.

Alerts view enhancement: Support for script control alerts

The Alerts view now supports

CylancePROTECT Desktop

script control alerts, including the ability to add a file associated with a script control alert to the global safe list.

For more information, see Managing alerts across Cylance Endpoint Security services.

Alerts view enhancements

For more information, see Managing alerts across Cylance Endpoint Security services.

Console sign in enhancement

By default, new tenants now require administrators to enter a one-time password, in addition to the

Cylance

console password, each time that they try to access the console. Existing customers can update the authentication policy to add the One-Time Password requirement. New tenants can remove the One-Time Password requirement after an administrator sign-in to the console for the first time.

For more information, see Enhanced authentication sign in.

User Policy enhancements

The following enhancements have been made to the "Add User or Group" setting (Policies > User Policy) in the management console:

You can now search for users and user groups under separate tabs.
The search results are displayed in alphabetical order based on a user's or user group's name.
By default, a maximum of 50 search results are returned for users and groups, respectively. Administrators must refine their search criteria when more than 50 search results are returned.