Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security Release Notes
  4. CylanceGATEWAY release notes
  5. CylanceGATEWAY fixed issues

CylanceGATEWAY
 fixed issues

Fixed issues in
BlackBerry UEM
 Connector

In environments with the following policy settings, the first time that
Android
 users tried to Enable Work Mode the attempt failed. (BIG-11454)
  • UEM policy settings
    • Force always-on VPN
    • Force work apps to only use VPN
  • Gateway Service policy setting: Allow Gateway to run only if the device is managed by
    BlackBerry UEM
     or
    Microsoft Intune
    .

Fixed issues in the
CylanceGATEWAY
 agent for
macOS
 versions 2.9.14

After users upgraded the
CylanceGATEWAY
 agent for
macOS
 or
Windows
 to version 2.8.14 or 2.8.0.10, respectively, and then tried to enable Work Mode, Work Mode was not enabled if the following policy settings were configured:
  • Tunnel Reauthentication: Enabled
  • Allow authentication reuse: Disabled
  • Grace period: Enabled
(BIG-11739)

Fixed issues in the
CylanceGATEWAY
 agent for
macOS
 versions 2.8.14

When users cancelled the prompt to reauthenticate the
CylanceGATEWAY
 agent, and then tried to enable Work Mode, Work Mode was not enabled. (BIG-11463)