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Management console and platform services known issues

Management console
If a device policy has not been changed since August 2021:
  • If you turn on Script Control and set PowerShell Console to Alert, you cannot save changes to the device policy.
  • If you turn off Script Control and PowerShell Console is set to Alert, you cannot not save any changes to the Script Control settings.
Workaround:
  • If Script Control is turned on, disable PowerShell Console and save the policy.
  • If Script Control is disabled with PowerShell Console set to Alert, make a change to the device policy outside of the Script Control settings and save the policy. You can then save any changes to the device policy.
(EPCL-2714)
When performing a search in the device name field for a device that has a double quotes (“) in its name, the device may not be found if the quotes that are in its name are included in the query. (UES-14982)
The management console unprotected devices screen (Assets > Unprotected devices) occasionally may display incorrect device OS and OS versions. For example,
  • On
    Mac
    devices, supported OS and OS versions may display as unknown and unsupported, respectively. (UES-9904)
  • On
    Windows
    devices, unsupported OS versions (for example,
    Windows Server
    2008 and
    Windows
    8) may display as supported. (UES-9903)
For information about the operating systems that each of
BlackBerry Protect Desktop
agents supports, see the Cylance Endpoint Security compatibility matrix.
The management console unprotected devices screen (Assets > Unprotected devices) incorrectly displays devices running
Windows 10
Enterprise Insider Preview as
Linux
(UES-9897)
In
Google Chrome
version 105.0.5195.102 and later, the "Block third-party cookies" option is enabled by default for incognito mode. If you try to log in to the management console while this option is enabled, you may receive a "Sign-in failed" error. (UES-9770)
Workaround
: Change your
Chrome
privacy and security settings to allow all cookies, or in the browser settings add [*.]cylance.com as a site that can always use cookies.
The management console unprotected devices screen (Assets > Unprotected devices) does not display the device OS and OS version and results in 'insufficient information' to be displayed for the devices. (UES-9574)
Workaround
: Configure the schema to allow the required attributes to synchronize from the domain controller to the Global Catalog. For instructions, see Configure your environment to view the device OS and OS version of managed unprotected devices in the administration content.
BlackBerry Connectivity Node
The
BlackBerry Connectivity Node
is not compatible with OpenJDK292b10 or ZuluJDK292b10. (UES-3667)
A Java bug for this issue has been logged at https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8266279.