Management console and platform services known issues
Management console
On the Devices screen, saved queries only work in the language of the console that it was created in. For example, if you saved a query when the console was set to the French language, you cannot load the query if the console is set to English. (UES-17411) Workaround : Load and run the saved query while the console is set to the appropriate language. |
When trying to request on-demand assistance from the Cylance console for CylanceMDR , a "The CylanceMDR Support request could not be sent" error message appears if your CylanceMDR On Demand account setup has not been completed. Contact BlackBerry Support to complete the setup. (UES-17028) |
In Google
Chrome version 105.0.5195.102 and later, the "Block third-party cookies" option is enabled by default for incognito mode. If you try to log in to the management console while this option is enabled, you may receive a "Sign-in failed" error. (UES-9770)Workaround : Change your Chrome privacy and security settings to allow all cookies, or in the browser settings add [*.]cylance.com as a site that can always use cookies. |
Dashboards
The management console user details (Assets > Users) does not display the TLS version in the CylanceGATEWAY event details screen when the CylanceGATEWAY agent is installed and activated. For more information, visit support.blackberry.com to read article 99220. (BIG-6300) |
The management console unprotected devices screen (Assets > Unprotected devices) occasionally may display incorrect device OS and OS versions. For example,
BlackBerry Protect Desktop agents supports, see the Cylance Endpoint Security compatibility matrix. |
The management console unprotected devices screen (Assets > Unprotected devices) incorrectly displays devices running Windows 10 Enterprise Insider Preview as Linux (UES-9897) |
The management console unprotected devices screen (Assets > Unprotected devices) does not display the device OS and OS version and results in 'insufficient information' to be displayed for the devices. (UES-9574) Workaround : Configure the schema to allow the required attributes to synchronize from the domain controller to the Global Catalog. For instructions, see Configure your environment to view the device OS and OS version of managed unprotected devices in the administration content. |
BlackBerry Connectivity Node
The BlackBerry Connectivity Node is not compatible with OpenJDK292b10 or ZuluJDK292b10. (UES-3667)A Java bug for this issue has been logged at https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8266279. |