Management console and platform services known issues Skip Navigation
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Management console and platform services known issues

Management console
In
Google Chrome
 version 105.0.5195.102 and later, the "Block third-party cookies" option is enabled by default for incognito mode. If you try to log in to the management console while this option is enabled, you may receive a "Sign-in failed" error. (UES-9770)
Workaround
: Change your
Chrome
 privacy and security settings to allow all cookies, or in the browser settings add [*.]cylance.com as a site that can always use cookies.
Dashboards
The management console user details (Assets > Users) does not display the TLS version in the
CylanceGATEWAY
 event details screen when the
CylanceGATEWAY
 agent is installed and activated. For more information, visit support.blackberry.com to read article 99220. (BIG-6300)
The management console unprotected devices screen (Assets > Unprotected devices) displays devices that do not have the
BlackBerry Protect Desktop
 agent installed. After a device has the
BlackBerry Protect Desktop
 agent installed and is flagged as protected, the device is no longer displayed on the screen. If a user then uninstalls the
BlackBerry Protect Desktop
 agent, the device is not displayed again on the unprotected devices screen. (UES-213)
The management console unprotected devices screen (Assets > Unprotected devices) occasionally may display incorrect device OS and OS versions. For example,
  • On
    Mac
     devices, supported OS and OS versions may display as unknown and unsupported, respectively. (UES-9904)
  • On
    Windows
     devices, unsupported OS versions (for example,
    Windows Server
     2008 and
    Windows
     8) may display as supported. (UES-9903)
For information about the operating systems that each of
BlackBerry Protect Desktop
 agents supports, see the Cylance Endpoint Security compatibility matrix.
The management console unprotected devices screen (Assets > Unprotected devices) incorrectly displays devices running
Windows 10
 Enterprise Insider Preview as
Linux
 (UES-9897)
The management console unprotected devices screen (Assets > Unprotected devices) does not display the device OS and OS version and results in 'insufficient information' to be displayed for the devices. (UES-9574)
Workaround
: Configure the schema to allow the required attributes to synchronize from the domain controller to the Global Catalog. For instructions, see Configure your environment to view the device OS and OS version of managed unprotected devices in the administration content.
BlackBerry Connectivity Node
The
BlackBerry Connectivity Node
 is not compatible with OpenJDK292b10 or ZuluJDK292b10. (UES-3667)
A Java bug for this issue has been logged at https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8266279.