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  4. Compatibility matrix: CylanceOPTICS agent

Compatibility matrix:
CylanceOPTICS
 agent

When a third-party vendor ends support for any of their products or services,
BlackBerry
 ends support for those products or services as well. For information about the software lifecycle for
BlackBerry
 enterprise products, see the BlackBerry Enterprise Software Lifecycle Reference Guide and CylanceOPTICS legacy OS support.
For more information about
CylanceOPTICS
 requirements, see the CylanceOPTICS requirements.
BlackBerry Cylance
 will use commercially reasonable efforts to provide compatibility for updated versions of operating systems and strives to achieve this within 30 days of release. The exact timing can vary based on several factors, including the complexity of the OS changes, hardware dependencies, resolving issues with the OS vendor, and other commercial reasons.

Support definitions

  • NS: Not supported.
    BlackBerry
     does not support the configuration.
  • Sup: Supported.
    BlackBerry
     supports the configuration.
  • O: Pending.
    BlackBerry
     does not yet support the configuration, but is currently assessing the third-party component for compatibility.

Microsoft

OS
3.3
3.2
3.1
3.0
2.5.3010
2.5.3000
2.5.2100
Windows
 365 (Business, Enterprise)
Sup
Sup
1
NS
NS
NS
NS
NS
Windows Server
 2025 (Standard, Data Center & Server Core)
Sup
NS
NS
NS
NS
NS
NS
Windows Server
 2022 (Standard, Data Center & Server Core)
Sup
Sup
Sup
Sup
Sup
NS
NS
Windows Server
 2019 (Standard, Data Center & Server Core)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows Server
 2016 (Standard, Data Center, Essentials & Server Core)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows Server
 2012 R2 (Standard, Data Center, Essentials, Server Core, Embedded & Foundation)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 11 (24H2)
Sup
2
NS
NS
NS
NS
NS
NS
Windows
 11 (23H2)
Sup
NS
NS
NS
NS
NS
NS
Windows
 11 (23H2) IoT Build 22631
Sup
NS
NS
NS
NS
NS
NS
Windows
 11 (22H2)
Sup
Sup
3
NS
NS
NS
NS
NS
Windows
 11 (22H2) IoT Build 22621
Sup
Sup
3
NS
NS
NS
NS
NS
Windows
 11 (21H2)
Sup
Sup
Sup
NS
Sup
NS
NS
Windows
 10 (22H2)
Sup
Sup
3
NS
NS
NS
NS
NS
Windows
 10 (22H2) IoT Build 19045
Sup
Sup
3
NS
NS
NS
NS
NS
Windows
 10 (21H2)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 10 (21H2) IoT Build 19044 LTSC
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 10 (21H1)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 10 (20H2)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 10 (1809 LTSC)
Sup
Sup
Sup
Sup
Sup
Sup
Sup
Windows
 8.1
Sup
Sup
Sup
Sup
Sup
Sup
Sup
1
 Supported for
CylanceOPTICS
 3.2.1299 or later.
2
 Supported for
CylanceOPTICS
 3.3.2779 or later.
3
 Supported for
CylanceOPTICS
 3.2.1140 or later.

Apple

OS
3.3
3.2
3.1
3.0
2.5.3000
2.5.2100
macOS
 15 (Sequoia)
Sup
NS
NS
NS
NS
NS
macOS
 14 (Sonoma)
Sup
NS
NS
NS
NS
NS
macOS
 13 (Ventura)
Sup
Sup
1
NS
NS
NS
NS
macOS
 12 (Monterey)
Sup
Sup
Sup
NS
NS
NS
macOS
 11 (Big Sur)
Sup
Sup
Sup
Sup
NS
NS
macOS
 10.15 (Catalina)
Sup
Sup
Sup
Sup
Sup
Sup
1
 Support for
macOS
 13 (Ventura) requires
CylanceOPTICS
 3.2.1299 or later.

Linux

OS
3.3
3.2
3.1
3.0
2.5.3000
2.5.2100
Ubuntu
Ubuntu
 22.04 LTS
Sup
NS
NS
NS
NS
NS
Ubuntu
 20.04 LTS
Sup
Sup
Sup
NS
NS
NS
Ubuntu
 18.04 LTS
Sup
Sup
Sup
Sup
Sup
Sup
SUSE
Linux
 Enterprise
SUSE
Linux
 Enterprise Server 15 SP4
Sup
Sup
2
Sup
Sup
NS
NS
SUSE
Linux
 Enterprise Server 12 SP5
Sup
Sup
Sup
Sup
Sup
Sup
Red Hat
 Enterprise
Linux
Red Hat
 Enterprise
Linux
 8.10
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.9
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.8
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.7
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.6
Sup
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 8.5
Sup
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 8.4
Sup
Sup
1
NS
NS
Sup
1
NS
Red Hat
 Enterprise
Linux
 8.3
Sup
Sup
Sup
Sup
Sup
Sup
Red Hat
 Enterprise
Linux
 8.2
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.1
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 8.0
Sup
3
NS
NS
NS
NS
NS
Red Hat
 Enterprise
Linux
 7.9
Sup
Sup
Sup
Sup
Sup
Sup
Red Hat
 Enterprise
Linux
 7.8
Sup
Sup
Sup
Sup
Sup
Sup
Red Hat
 Enterprise
Linux
 7.7
NS
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 7.6
NS
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 7.5
NS
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 7.4
NS
Sup
NS
NS
Sup
NS
Red Hat
 Enterprise
Linux
 7.3
NS
Sup
NS
NS
Sup
NS
CentOS
CentOS
 8.3
Sup
Sup
Sup
Sup
Sup
Sup
CentOS
 7.9
Sup
Sup
Sup
Sup
Sup
Sup
CentOS
 7.8
Sup
Sup
Sup
Sup
Sup
Sup
Oracle
Linux
 Server
Oracle
Linux
 Server 8
Sup
Sup
Sup
NS
NS
NS
Oracle
Linux
 Server 7
Sup
Sup
2
NS
NS
NS
NS
Oracle
Linux
 Server UEK
Oracle
Linux
 Server UEK 8
Sup
Sup
Sup
NS
NS
NS
Oracle
Linux
 Server UEK 7
Sup
NS
NS
NS
NS
NS
Debian
Debian
 11
Sup
Sup
2
NS
NS
NS
NS
Debian
 10
Sup
Sup
2
NS
NS
NS
NS
Amazon
Amazon
Linux
 2
Sup
Sup
Sup
Sup
Sup
Sup
1
 Support for
Red Hat
 Enterprise
Linux
 8.4 requires kernel 4.18.0-348.23.1.el8_5.x86_64 or later
2
 Support requires
CylanceOPTICS
 3.2.1299 or later.
3
 Support requires
CylanceOPTICS
 agent 3.3.2758-23000 or later and
CylancePROTECT Desktop
 agent 3.3.x or later.