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  4. Compatibility matrix: CylancePROTECT Mobile app

Compatibility matrix:
CylancePROTECT Mobile
 app

When a third-party vendor ends support for any of their products or services,
BlackBerry
 ends support for those products or services as well. For information about the software lifecycle for
BlackBerry
 enterprise products, see the BlackBerry Enterprise Software Lifecycle Reference Guide.
For more information about additional
CylancePROTECT Mobile
 app requirements, see the CylancePROTECT Mobile requirements.

Support definitions

  • NS: Not supported.
    BlackBerry
     does not support the configuration.
  • Sup: Supported.
    BlackBerry
     supports the configuration.
  • O: Pending.
    BlackBerry
     does not yet support the configuration, but is currently assessing the third-party component for compatibility.

Apple

OS
Latest version of app
iOS/iPadOS 18
iOS
/
iPadOS
 18.2
Sup
1
iOS
/
iPadOS
 18.1
Sup
1
iOS
/
iPadOS
 18.0
Sup
1
iOS/iPadOS 17
iOS
/
iPadOS
 17.7
Sup
1
iOS
/
iPadOS
 17.6
Sup
1
iOS
/
iPadOS
 17.5
Sup
1
iOS
/
iPadOS
 17.4
Sup
iOS
/
iPadOS
 17.3
Sup
iOS
/
iPadOS
 17.2
Sup
iOS
/
iPadOS
 17.1
Sup
iOS
/
iPadOS
 17.0
Sup
iOS/iPadOS 16
iOS
/
iPadOS
 16.x
Sup
1
 Sideload detection is not supported for
iOS
/
iPadOS
 17.5 and later.

Android

OS
Latest version of agent
Android OS
 15.0
Sup
Android OS
 14.0
Sup
Android OS
 13.0
1
Sup
Android OS
 12.0
Sup
Android OS
 11.0.x
Sup
1
  For more information, see KB 100943.

Google

OS
Latest version of agent
Chrome OS
1
Sup
1
Chrome OS
 84.x or later.
Chrome OS
 supports the following features only:
  • Malware detection for
    Android
     devices
  • Sideload detection for
    Android
     and
    iOS
     devices
  • Device security checks: developer options, root detection, encryption, and screen lock only
  • Attestation for the integrity of the
    CylancePROTECT Mobile
     app. Other forms of attestation are not supported on
    Chrome OS
    .
  • Unsupported OS
  • Unsupported device model
  • Unsafe network detection
  • CylanceGATEWAY
     (supported on
    Chromebook
     64-bit only)

Waydroid

OS
Latest version of agent
Waydroid OS
1
Sup
1
 Waydroid OS 18.1 or later. Waydroid OS supports the following features only:
  • Malware detection for
    Android
     devices
  • Sideload detection for
    Android
     devices
  • Device security checks: developer options only
  • Unsupported OS
  • Unsupported device model
  • CylanceGATEWAY