CylancePROTECT Mobile app Skip Navigation

CylancePROTECT Mobile
app

When a third-party vendor ends support for any of their products or services,
BlackBerry
ends support for those products or services as well. For details on any exceptions, see the Legacy OS support page
For more information about additional
CylancePROTECT Mobile
app requirements, refer to the Requirements documentation.

Support definitions

  • NS: Not supported.
    BlackBerry
    does not support the configuration.
  • Sup: Supported.
    BlackBerry
    supports the configuration.
  • O: Pending.
    BlackBerry
    does not yet support the configuration, but is currently assessing the third-party component for compatibility.

Apple

OS
Latest version of app
iOS
/
iPadOS
14 (Latest version update)
Sup
iOS
/
iPadOS
15
Sup
iOS
/
iPadOS
15.1
Sup
iOS
/
iPadOS
15.2
Sup
iOS
/
iPadOS
15.3
Sup
iOS
/
iPadOS
15.4
Sup
iOS
/
iPadOS
15.5
Sup
iOS
/
iPadOS
15.6
Sup

Android

OS
Latest version of agent
Android OS
9.0.x
Sup
Android OS
10.0.x
Sup
Android OS
11.0.x
Sup
Android OS
12.0
Sup
Android OS
13.0
1
Sup
1
 For more information, visit support.blackberry.com to read KB 100943.

Google

OS
Latest version of agent
Chrome OS
1
Sup
1
Chrome OS
84.x or later.
Chrome OS
supports the following features only:
  • Malware detection for
    Android
    devices
  • Sideload detection for
    Android
    and
    iOS
    devices
  • Device security checks: developer options, root detection, encryption, and screen lock only
  • Attestation for the
    CylancePROTECT Mobile
    app
  • Unsupported OS
  • Unsupported device model
  • Unsafe network detection
  • CylanceGATEWAY
    (supported on
    Chromebook
    64-bit only)