Compatibility matrix: CylancePROTECT Mobile app Skip Navigation
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Compatibility matrix:
CylancePROTECT Mobile
 app

When a third-party vendor ends support for any of their products or services,
BlackBerry
 ends support for those products or services as well. For information about the software lifecycle for
BlackBerry
 enterprise products, see the BlackBerry Enterprise Software Lifecycle Reference Guide.
For more information about additional
CylancePROTECT Mobile
 app requirements, see the CylancePROTECT Mobile requirements.

Support definitions

  • NS: Not supported.
    BlackBerry
     does not support the configuration.
  • Sup: Supported.
    BlackBerry
     supports the configuration.
  • O: Pending.
    BlackBerry
     does not yet support the configuration, but is currently assessing the third-party component for compatibility.

Apple

OS
Latest version of app
iOS
/
iPadOS
 16.5
Sup
iOS
/
iPadOS
 16.4
Sup
iOS
/
iPadOS
 16.3
Sup
iOS
/
iPadOS
 16.2
Sup
iOS
/
iPadOS
 16.1
Sup
iOS
/
iPadOS
 16.0
Sup
iOS
/
iPadOS
 15
Sup

Android

OS
Latest version of agent
Android OS
 13.0
1
Sup
Android OS
 12.0
Sup
Android OS
 11.0.x
Sup
Android OS
 10.0.x
Sup
1
  For more information, visit support.blackberry.com to read KB 100943.

Google

OS
Latest version of agent
Chrome OS
1
Sup
1
Chrome OS
 84.x or later.
Chrome OS
 supports the following features only:
  • Malware detection for
    Android
     devices
  • Sideload detection for
    Android
     and
    iOS
     devices
  • Device security checks: developer options, root detection, encryption, and screen lock only
  • Attestation for the
    CylancePROTECT Mobile
     app
  • Unsupported OS
  • Unsupported device model
  • Unsafe network detection
  • CylanceGATEWAY
     (supported on
    Chromebook
     64-bit only)