Compatibility matrix: CylancePROTECT Mobile app Skip Navigation

Compatibility matrix:
CylancePROTECT Mobile
app

When a third-party vendor ends support for any of their products or services,
BlackBerry
ends support for those products or services as well. For information about the software lifecycle for
BlackBerry
enterprise products, see the BlackBerry Enterprise Software Lifecycle Reference Guide.
For more information about additional
CylancePROTECT Mobile
app requirements, see the CylancePROTECT Mobile requirements.

Support definitions

  • NS: Not supported.
    BlackBerry
    does not support the configuration.
  • Sup: Supported.
    BlackBerry
    supports the configuration.
  • O: Pending.
    BlackBerry
    does not yet support the configuration, but is currently assessing the third-party component for compatibility.

Apple

OS
Latest version of app
iOS/iPadOS 17
iOS
/
iPadOS
17.2
Sup
iOS
/
iPadOS
17.1
Sup
iOS
/
iPadOS
17.0
Sup
iOS/iPadOS 16
iOS
/
iPadOS
16.5
Sup
iOS
/
iPadOS
16.4
Sup
iOS
/
iPadOS
16.3
Sup
iOS
/
iPadOS
16.2
Sup
iOS
/
iPadOS
16.1
Sup
iOS
/
iPadOS
16.0
Sup

Android

OS
Latest version of agent
Android OS
14.0
Sup
Android OS
13.0
1
Sup
Android OS
12.0
Sup
Android OS
11.0.x
Sup
1
 For more information, visit support.blackberry.com to read KB 100943.

Google

OS
Latest version of agent
Chrome OS
1
Sup
1
Chrome OS
84.x or later.
Chrome OS
supports the following features only:
  • Malware detection for
    Android
    devices
  • Sideload detection for
    Android
    and
    iOS
    devices
  • Device security checks: developer options, root detection, encryption, and screen lock only
  • Attestation for the
    CylancePROTECT Mobile
    app
  • Unsupported OS
  • Unsupported device model
  • Unsafe network detection
  • CylanceGATEWAY
    (supported on
    Chromebook
    64-bit only)

Waydroid

OS
Latest version of agent
Waydroid OS
1
Sup
1
Waydroid OS 18.1 or later. Waydroid OS supports the following features only:
  • Malware detection for
    Android
    devices
  • Sideload detection for
    Android
    devices
  • Device security checks: developer options only
  • Unsupported OS
  • Unsupported device model
  • CylanceGATEWAY