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  2. Compatibility
  3. BlackBerry Enterprise Software Lifecycle Reference Guide
  4. Software lifecycle: Cylance cybersecurity
  5. Support for CylancePROTECT Desktop and CylanceOPTICS on legacy operating systems

Support for
CylancePROTECT Desktop
 and
CylanceOPTICS
 on legacy operating systems

BlackBerry
 provides continued support for specific versions of the
CylancePROTECT Desktop
 agent on the following legacy operating systems. The operating systems below are designated as legacy because they have been deprecated by the manufacturer.
Changes to the information below will be published at least 12 months in advance to help customers prepare for the removal of support for legacy operating systems.
OS
Required version of the
CylancePROTECT Desktop
 agent
Required version of the
CylanceOPTICS
 agent
Windows XP
 SP3
2.1.1568
Not supported
Windows Vista
2.1.1564
Not supported
Windows
 10 (2004)
3.0.1005
3.0.1180.0
Windows
 8.1
3.2.100x
Windows
 8
2.1.1564
Not supported
Windows
 7
3.1.100x
3.2.x
Windows Server
 2012 (Standard, Data Center, Essentials, Server Core, Embedded & Foundation)
3.1.100x
3.2.x
Windows Server
 2008 R2
3.0.1005
3.2.1299
Windows Server
 2008
2.1.1568
Not supported
Windows Server
 2003 R2 (SP2)
Windows Server
 2003 (SP2)
2.1.1568
Not supported
Linux
 RHEL 6.6 to 6.10
3.1.100x
Not supported
macOS
 10.15 (Catalina)
3.2.100x
  • BlackBerry
     strongly encourages customers to upgrade desktop devices to modern operating systems that are actively supported by the manufacturer and to upgrade to the latest available version of the agents to benefit from the latest features and fixes.
  • CylancePROTECT Desktop
     agent version 2.1.1564 and 1568 are no longer available for download from the
    Cylance
     console, but they are available by request from
    BlackBerry
     Technical Support.
  • BlackBerry
     Technical Support will engage in commercially reasonable efforts to resolve or provide a workaround for agent issues on the indicated legacy operating systems, but the success of resolutions or workarounds cannot be guaranteed.
  • BlackBerry
     Engineering does not commit to bug fixes, security updates, or feature enhancements for legacy operating systems, for the following reasons:
    • Legacy operating systems do not support the framework or technologies that
      BlackBerry
       requires for our products.
    • The manufacturer has decided to no longer support these operating systems, which could expose serious security flaws or defects that the manufacturer will not address.