CylancePROTECT Mobile known issues
CylancePROTECT Mobile
known issuesCylancePROTECT Mobile
app for Android
If you turn off hardware attestation, then turn it on again, the previous attestation state will be reported instead of initiating a new attestation check. (MTD-6839) |
On Samsung Galaxy S22 devices or later with Android 13 and the December 2022 security patch, Samsung Knox Enhanced Attestation fails and is reported as a threat in the CylancePROTECT Mobile app. (MTDPLR-21)Workaround: Turn off Samsung Knox Enhanced Attestation in the CylancePROTECT Mobile policy assigned to devices until Samsung resolves the issue. |
If you configure Intune app protection to work with CylancePROTECT Mobile , when a user opens a protected Microsoft app and follows the prompts to install and activate the CylancePROTECT Mobile app, after the user taps "Launch", the CylancePROTECT Mobile app does not open as expected. (UESAPP-4094)Workaround: The user must open the CylancePROTECT Mobile app manually and then return to the protected Microsoft app. |
If a user’s default device browser is Firefox , after the user enters their activation credentials, the activation process does not start. This is due to a known issue with Firefox . (UESAPP-1804)Workaround: Enable the "Open links in app" options in the Firefox settings on the device. |
When the CylancePROTECT Mobile app detects a restricted app (an app with a developer certificate that has been added to the malware and sideload detection restricted list in the management console), multiple alerts display in the app instead of a single alert. (UESAPP-1696) |
CylancePROTECT Mobile
app for iOS
On certain devices, including iPhone 12 Pro Max and iPhone SE 2020 (iOS 15.2), CylancePROTECT Mobile policy changes that are sent from Cylance Endpoint Security to the CylancePROTECT Mobile app might not apply immediately if the app is running in the background. (UESAPP-2433) |
False app integrity alerts might occur on iPhone X iOS 14.6 devices. (UESAPP-2421) |
CylancePROTECT Mobile
app for Chrome
OSIf you turn on hardware attestation and set a security patch level for PixelBook devices, an alert is not displayed in the app and management console if a PixelBook Go device does not meet the patch level you specified. (UESAPP-2271) |
On certain Chrome OS, after a user enters their activation credentials, the user is not redirected to the CylancePROTECT Mobile app and the activation does not complete successfully. (UESAPP-887)Workaround: In the "Open with" prompt, select Protect and Open. If the prompt does not display, click the square with the arrow icon. |
When a user scans their QR code to activate the CylancePROTECT Mobile app and taps Continue, the user is not redirected to the CylancePROTECT Mobile app and activation does not complete successfully. (EID-16707)Workaround: Reload the browser page. |