CylancePROTECT Mobile known issues Skip Navigation

CylancePROTECT Mobile
known issues

CylancePROTECT Mobile
app for
Android
If you turn off hardware attestation, then turn it on again, the previous attestation state will be reported instead of initiating a new attestation check. (MTD-6839)
On
Samsung Galaxy
S22 devices or later with
Android
13 and the December 2022 security patch,
Samsung Knox
Enhanced Attestation fails and is reported as a threat in the
CylancePROTECT Mobile
app. (MTDPLR-21)
Workaround:
Turn off
Samsung Knox
Enhanced Attestation in the
CylancePROTECT Mobile
policy assigned to devices until
Samsung
resolves the issue.
If a user’s default device browser is
Firefox
, after the user enters their activation credentials, the activation process does not start. This is due to a known issue with
Firefox
. (UESAPP-1804)
Workaround:
Enable the "Open links in app" options in the Firefox settings on the device.
When the
CylancePROTECT Mobile
app detects a restricted app (an app with a developer certificate that has been added to the malware and sideload detection restricted list in the management console), multiple alerts display in the app instead of a single alert. (UESAPP-1696)
CylancePROTECT Mobile
app for
iOS
On certain devices, including
iPhone
12 Pro Max and
iPhone
SE 2020 (
iOS
15.2),
CylancePROTECT Mobile
policy changes that are sent from
Cylance Endpoint Security
to the
CylancePROTECT Mobile
app might not apply immediately if the app is running in the background. (UESAPP-2433)
False app integrity alerts might occur on
iPhone
X
iOS
14.6 devices. (UESAPP-2421)
CylancePROTECT Mobile
app for
Chrome
OS
If you turn on hardware attestation and set a security patch level for PixelBook devices, an alert is not displayed in the app and management console if a PixelBook Go device does not meet the patch level you specified. (UESAPP-2271)
On certain
Chrome
OS, after a user enters their activation credentials, the user is not redirected to the
CylancePROTECT Mobile
app and the activation does not complete successfully. (UESAPP-887)
Workaround:
In the "Open with" prompt, select Protect and Open. If the prompt does not display, click the square with the arrow icon.
When a user scans their QR code to activate the
CylancePROTECT Mobile
app and taps Continue, the user is not redirected to the
CylancePROTECT Mobile
app and activation does not complete successfully. (EID-16707)
Workaround:
Reload the browser page.