Activate an Android Enterprise device using a managed Google Play account Skip Navigation

Activate an
Android Enterprise
device using a managed
Google Play
account

The following activation instructions apply to supported
Android
devices that are assigned the
Work space only
(
Android Enterprise
) or
Work and personal - full control
(
Android Enterprise
) activation type. To activate devices that are connected to a managed
Google Play
account with the
Android Enterprise
Work and personal - user privacy
activation type, see Activate an Android Enterprise device with the Work and personal - user privacy activation type.
You can configure and include a
QR Code
that contains the location of the
UEM Client
app source file in the activation email message that you send to users. When a user scans the
QR Code
code, the
UEM Client
is downloaded automatically. To configure and include a
QR Code
in the activation email message, you must select the “Allow QR codes for device activation” check box in the Activation defaults page (Settings > General settings > Activation defaults). You must also select the “Allow QR code to contain location of
UEM Client
app source file” check box and specify the location of the
UEM Client
app source file. To get the .apk file of the latest version of the
UEM Client
, see KB 42607.
Send the following activation instructions to the device user.
Your device administrator sent you one or more email messages with the information that you need to activate your device. The email message includes a
QR Code
with the information needed to install the
UEM Client
and activate the device.
  1. On the device that you want to activate, if you don't see the device setup screen, reset your device to its factory default settings.
  2. To open the device's
    QR Code
    reader, tap the device screen seven times.
  3. To download the
    UEM Client
    , scan the
    QR Code
    that your administrator provided in the activation email.
  4. Open the
    UEM Client
    .
  5. Read the license agreement and tap the
    I accept the License Agreement
    checkbox.
  6. On the
    Set up your profile
    screen, tap
    Set up
    . It may take a moment to set up the work profile.
  7. Choose a screen unlock method.
  8. If you are prompted by the
    Secure start-up
    screen to require a password when the device starts, tap
    Yes
    .
  9. Type a device password and type it again to confirm it, then tap
    OK
    .
  10. Select how you want your notifications to display. Tap
    Done
    .
  11. Create a
    UEM Client
    password and tap
    OK
    . If you are using
    BlackBerry Dynamics
    apps, you will also use this password to sign in to all of your
    BlackBerry Dynamics
    apps.
  12. Tap
    Enroll
    .
  13. If you want to set up fingerprint authentication for the
    UEM Client
    and
    BlackBerry Dynamics
    apps, follow the instructions on the screen. Otherwise, tap
    Cancel
    .
  14. If you are signed out of your device, unlock your device to complete the
    UEM
    activation.
  15. If you are prompted to allow the connection to
    BlackBerry Secure Connect Plus
    , tap
    OK
    and wait for the connection to turn on.
  16. If you are prompted to install work apps on your device, follow the instructions on the screen.
To verify that the activation process completed successfully, do one of the following:
  • In the
    UEM Client
    , tap the menu icon >
    About
    . In the
    Activated Device
    section, verify that the device information and the activation time stamp are present.
  • In the
    BlackBerry UEM Self-Service
    console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.