Activate an iOS or iPadOS device with Apple User Enrollment Skip Navigation

Activate an
iOS
or
iPadOS
device with
Apple
User Enrollment

Apple
User Enrollment is supported on devices running supported versions of
iOS
and
iPadOS
. To activates devices with
Apple
User Enrollment, send the following activation instructions to device users.
  • Verify that you received an activation email that has the
    QR Code
    for
    Apple
    User Enrollment. If you didn't receive the email, contact an administrator.
  • If your device is already activated with
    BlackBerry UEM
    , you must deactivate your device.
  • Uninstall the
    BlackBerry UEM Client
    .
  • You must have an
    Apple
    ID account that is managed through your organization.
  • Your device must not be a supervised device. If your device is supervised, it is noted in the Settings app near your
    Apple
    ID.
  • If Lockdown Mode is enabled on your device (
    iOS
    and
    iPadOS
    16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. Open the activation email that contains the
    QR Code
    for
    Apple
    User Enrollment. If the
    QR Code
    has expired, you can request a new activation code from
    BlackBerry UEM Self-Service
    or you can contact your administrator.
  2. On your device, open the Camera app and scan the QR code in the activation email. When you are prompted, tap the notification to open the URL in
    Safari
    .
  3. When you are prompted to download the
    UEM
    configuration profile, tap
    Allow
    .
  4. After the download is complete, tap
    Close
    .
  5. Go to
    Settings > General > Profile
    .
  6. Tap
    UEM profile
    .
  7. On the User Enrollment screen, tap
    Enroll my iPhone
    or
    Enroll my iPad
    .
  8. Type your passcode.
  9. Log in to
    Apple
    ID using your managed
    Apple
    ID credentials.
  10. If your administrator assigned the
    UEM Client
    to you, tap
    Install
    when prompted, or open Work Apps.
  11. To set up the
    UEM Client
    , open it and accept the license agreement. Follow the instructions on the screen to complete the activation process.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the
    UEM Client
    and tap
    About
    . In the
    Activated Device
    and
    Compliance Status
    sections, verify that the device information and the activation time stamp are present.
  • In
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.