Skip Navigation
  1. BlackBerry Docs
  2. CylanceHYBRID
  3. CylanceHYBRID Administration Guide
  4. Use the CylanceHYBRID console
  5. CylanceHYBRID log files
  6. Download a support bundle from the CylanceHYBRID console

Download a support bundle from the
CylanceHYBRID
 console

A support bundle contains the log files for the
CylanceHYBRID
 application and the platform that the application is built on.
  1. In the
    CylanceHYBRID
     console, click the
    Troubleshoot
     tab.
  2. If you have generated previous support bundles, those bundles appears in a list. To generate a new bundle, do the following:
    1. Click
      Generate a support bundle
      .
    2. Click
      Analyze CylanceHYBRID
      .
  3. If you have not generated previous support bundles, click
    Analyze CylanceHYBRID
    .
  4. After the log collection has completed, click the support bundle to view it in the console or click
    Download bundle
     to download it.