The
CylancePROTECT Desktop
agent is not communicating with
CylanceHYBRID

Verify the following:

Make sure that the

CylancePROTECT Desktop

agent version 1574/1578 or later is installed on the device. To do so, locate the Cylance icon (

) in the system tray or check the list of apps installed on the device. For more information, see the compatibility information for the

Cylance Endpoint Security

desktop agents.

Make sure the CA certificate used to sign the certificate and key used on your

CylanceHYBRID

application is installed on the device in the Local Machine Certificate Store.

Confirm that the device can reach the

CylanceHYBRID

application over port 443.