The CylanceOPTICS agent is not communicating with CylanceHYBRID
CylanceOPTICS
agent is not communicating with CylanceHYBRID
Verify the following items.
For all platforms:
- Make sure that theCylanceOPTICSagent version 2.5.2100 or later is installed on the device. To do so, locate the Cylance icon () in the system tray or check the list of apps installed on the device. For more information, see the compatibility information for theCylance Endpoint Securitydesktop agents.
- Confirm that the device can reach theCylanceHYBRIDapplication over port 8888.
For Windows:
- Make sure the agent is configured to communicate with yourCylanceHYBRIDapplication. In the command prompt, run this command to check the registry key on the device:reg query HKLM\software\Cylance\Desktop /v ProxyServerThe value should show theCylanceHYBRIDDNS name and port number. For example:HKEY_LOCAL_MACHINE\software\Cylance\Desktop ProxyServer REG_SZ http://login.hybrid.com:8888
For Linux:
- Confirm that you have configuredCylanceOPTICSto useCylanceHYBRIDas a proxy. See Install the CylanceOPTICS agent on the Linux device.
- After performing the steps in that procedure, run the following command as root to verify whetherCylanceOPTICShas established a connection toCylanceHYBRIDover port 8888:
- ss -ano | head -1 ; ss -ano | grep :8888
- The expected output is: