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  2. Cylance Multi-Tenant Console
  3. Cylance Multi-Tenant Console Administration Guide
  4. Managing CylanceMDR incidents in the Cylance Multi-Tenant Console
  5. Manage CylanceMDR escalation groups

Manage
CylanceMDR
 escalation groups

You can add partner administrators to
CylanceMDR
 escalation groups so that when a
CylanceMDR
 analyst escalates an incident, the appropriate partner administrators are notified based on the severity status of the incident. For example, when the severity of an incident is set to High, members that are in the "-High" escalation group receive a notification.
You can only manage other partner administrators in escalation groups for the organizations that you manage from the
Cylance
Multi-Tenant Console
. Escalation groups for customer administrators are managed from the
Cylance
 console.
You must be a partner administrator to manage escalation groups.
  1. Click
    Settings > Administration
    .
  2. Click the
    CylanceMDR Escalation Groups
     tab.
    Escalation groups are listed for each of the organizations that you can manage.
  3. In an organization's section, click the escalation group that you want to manage.
  4. To add a member to the group, click
    Add member
    .
  5. Search for and select the administrators that you want to add.
  6. Click
    Submit
    .