Use support login to log in as a tenant or tenant user Skip Navigation

Use support login to log in as a tenant or tenant user

Support login, also known as ghost login, allows you to conveniently log in to a tenant's
Cylance
console as the tenant or as a tenant user to manage their account. With support login, you don't need a password to access a tenant or tenant user's
Cylance
console. You can only view and modify what their permissions allow.
The user’s audit log will show that you logged in to the
Cylance
console as the user.
To use the support login feature, contact a tenant administrator to verify that support login is enabled in the tenant’s
Cylance
console. On the menu bar, the administrator should click
Settings
>
Application
and confirm that
Enable Support Login
is selected.
  1. In the
    Cylance
    Multi-Tenant Console
    , on the menu bar, click
    Tenants
    .
  2. Do one of the following:
    Task
    Steps
    Use support login to login as a tenant
    1. On the
      Active Tenants tab
      , click  The Support Login icon  beside the tenant you want to log in as.
    2. Click
      Confirm
      .
    Use support login to login as a tenant user
    1. On the
      Active Tenants
      tab, click the tenant.
    2. On the
      Tenant Users
      tab, click  The Support Login icon  beside the user you want to log in as.
    3. Click
      Confirm
      .
You will be taken directly to the
Cylance
console using the tenant or tenant user's account.