Use support login to log in as a tenant or tenant user
Support login, also known as ghost login, allows you to conveniently log in to a tenant's
Cylance
console as the tenant or as a tenant user to manage their account. With support login, you don't need a password to access a tenant or tenant user's Cylance
console. You can only view and modify what their permissions allow. The user’s audit log will show that you logged in to the
Cylance
console as the user.To use the support login feature, contact a tenant administrator to verify that support login is enabled in the tenant’s
Cylance
console. On the menu bar, the administrator should click Settings
> Application
and confirm that Enable Support Login
is selected.- In theCylanceMulti-Tenant Console, on the menu bar, clickTenants.
- Do one of the following:TaskStepsUse support login to login as a tenant
- On theActive Tenants tab, click
beside the tenant you want to log in as.
- ClickConfirm.
Use support login to login as a tenant user- On theActive Tenantstab, click the tenant.
- On theTenant Userstab, click
beside the user you want to log in as.
- ClickConfirm.
You will be taken directly to the
Cylance
console using the tenant or tenant user's account.