Use support login to log in as a tenant or tenant user Skip Navigation
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  2. Cylance Multi-Tenant Console
  3. Cylance Multi-Tenant Console Administration Guide
  4. Managing tenants in the Cylance Multi-Tenant Console
  5. Use support login to log in as a tenant or tenant user

Use support login to log in as a tenant or tenant user

Support login allows you to conveniently log in to a tenant's
Cylance
 console as the tenant or a tenant user to manage their account. With support login, you don't need a password to log in and can only view and modify what the tenant or tenant user's permissions allow.
The audit log in both the
Cylance
Multi-Tenant Console
 and the
Cylance
 console will record the email addresses of the partner user used to initiate the support login and the tenant user that was used to log in.
To use the support login feature, contact a tenant administrator to verify that support login is enabled in the tenant’s
Cylance
 console. On the menu bar, the administrator should click
Settings
 >
Application
 and confirm that
Enable Support Login
 is selected.
  1. In the
    Cylance
    Multi-Tenant Console
    , on the menu bar, click
    Tenants
    .
  2. Do one of the following:
    Task
    Steps
    Use support login to login as a tenant
    1. On the
      Active Tenants tab
      , click  The Support Login icon  beside the tenant you want to log in as.
    2. Click
      Confirm
      .
    Use support login to login as a tenant user
    1. On the
      Active Tenants
       tab, click the tenant.
    2. On the
      Tenant Users
       tab, click  The Support Login icon  beside the user you want to log in as.
    3. Click
      Confirm
      .
You will be taken directly to the
Cylance
 console using the tenant or tenant user's account.