Use support login to log in as a tenant or tenant user
Support login allows you to conveniently log in to a tenant's
Cylance
console as the tenant or a tenant user to manage their account. With support login, you don't need a password to log in and can only view and modify what the tenant or tenant user's permissions allow. The audit log in both the
Cylance
Multi-Tenant Console
and the Cylance
console will record the email addresses of the partner user used to initiate the support login and the tenant user that was used to log in.To use the support login feature, contact a tenant administrator to verify that support login is enabled in the tenant’s
Cylance
console. On the menu bar, the administrator should click Settings
> Application
and confirm that Enable Support Login
is selected.- In theCylanceMulti-Tenant Console, on the menu bar, clickTenants.
- Do one of the following:TaskStepsUse support login to login as a tenant
- On theActive Tenantstab, click beside the tenant you want to log in as.
- ClickConfirm.
Use support login to login as a tenant user- On theActive Tenantstab, click the tenant.
- On theTenant Userstab, click beside the user you want to log in as.
- ClickConfirm.
You will be taken directly to the
Cylance
console using the tenant or tenant user's account.