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  2. Cylance Multi-Tenant Console
  3. Cylance Multi-Tenant Console Administration Guide
  4. Managing tenants in the Cylance Multi-Tenant Console
  5. Manage tenant threats from a global list

Manage tenant threats from a global list

You can view the policies, zones, devices, agent versions, and tenant users for the tenants you manage, which allows you to help manage your customers’ organizations and assist with troubleshooting.
You can add a file to the global quarantine list to block it from all devices in a tenant, and you can add a file to the global safelist to allow it on all devices in the tenant.
  1. In the
    Cylance
    Multi-Tenant Console
    , on the menu bar, click
    Tenants
    .
  2. On the
    Active Tenants
     tab, click a tenant.
  3. On the
    Threats
     tab, click the threat that you want to take action on.
  4. To add a threat to the global quarantine list, click
    Globally Quarantine
    . To add the threat to the global safelist, click
    Globally Safelist
    .
  5. Choose the tenants to add the threat to their global quarantine list.
  6. Click
    Next
    .
  7. Type a reason for adding this to the global quarantine list or global safelist.
  8. Click
    Next
    .
  9. Click
    Globally Quarantine
     or
    Globally Safelist
    .
  • To remove an item from the global quarantine list, on the
    Active Tenants
     tab, click a tenant. On the
    Quarantine List
     tab, choose the files that you want to remove. Click
    Remove Selected
     >
    Yes, Remove from List
    .
  • To remove an item from the global safelist, on the
    Active Tenants
     tab, click a tenant. On the
    Safelist
     tab, choose the files that you want to remove. Click
    Remove Selected
     >
    Yes, Remove from List
    .