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Why do I see a message that this conversation can only be accessed from this device?

You will see this message when the person that you are chatting with is using a non-enterprise version of 
 or is using 
BBM Protected
. You can access this chat only on the device that you designated as your primary device. Also note the following restrictions:
  • These chats cannot be restored.
  • Feature updates and improvements cannot be applied to these chats.