- What is BBM Enterprise?
- Setting up BBM Enterprise for use in your organization
- Chats
- Conferencing with BBM Enterprise
- Contacts and groups
- Frequently asked questions
- Is there a maximum file size for attachments?
- Why do I receive a slow network connection warning during a conference?
- How do I know which video and voice chats are protected?
- What sounds can I set for BBM Enterprise?
- Why do I see a message that this conversation can only be accessed from this device?
Resync keys
In certain conditions, your copy of the keys that another user uses to sign their messages and encrypt certain content in a chat with you can become out of sync. This can prevent you from starting new chats with the user or cause messages from that user to be marked as unverified (
).
).
You or the other user can use the “Resync Keys” menu to force key synchronization immediately. You can also use the Share Passphrase menu option to force a manual key exchange.
- In a chat, click
> Resync Keys.