Start a BBM Enterprise group chat Skip Navigation

Start a
BBM Enterprise
group chat

You can chat in real time with a group of contacts, and share pictures, voice notes, and your location in a group chat. A group chat can include up to 250 people, including you.
You can use a broadcast group chat to send news, alerts, or announcements to users in your organization. Only chat administrators can send messages in broadcast chats and view the participant list. Participants cannot reply to, edit, retract, or add attachments to messages, but they can forward messages. In the chat list, broadcast chats are indicated by the The broadcast icon icon. You can create broadcast chats only if the feature has been enabled by your administrator in your
BBM Enterprise
profile.
The group chats that you are a member of are displayed on the Groups tab in the
BBM Enterprise
app. You can click a group chat in the list to view information about the chat (for example, the members of the group). You can open a group chat from the chats list.

Start a group chat

  1. On the
    Chats
    tab, click The Start Chat icon.
  2. Do any of the following:
    • To add a contact to the group chat, click a contact.
    • To search for a co-worker to add to the group chat, in the
      Search contacts
      field, type a co-worker's name.
  3. Type a subject for the group chat.
  4. In the
    Select Group Type
    list, click and select one of the following options:
    • Open group
    • Open group for your organization only
    • Closed group (participants can invite others)
    • Closed group (only administrators can invite others)
    • Broadcast group (only administrators can invite others and send messages)
    For more information about the group types, click
    ?
    .
  5. Click
    Start Chat
    .
To go to the newest unread message in a chat, click
New Messages
.

Add more people to the group chat

  1. In a group chat, in the top right of the screen, click The Add Contact icon.
  2. Do any of the following:
    • To add a contact to the group chat, tap a contact.
    • To search for a co-worker to add to the group chat, in the
      Search contacts
      field, type a co-worker's name.
  3. Click
    Invite
    .

Assign administrator privileges to a group chat participant

  1. At the top of the chat screen, click the down arrow beside the name of the participant.
  2. Select
    Add Administrator
    .

Add a profile picture to a group chat

To add a profile picture, you must be a chat administrator.
  1. In the groups list, click the default profile picture.
  2. Click
    Edit Picture
    .
  3. Browse to and select a picture. The supported file types are .jpeg, .png, or .gif.
  4. Click
    Save Picture
    .

Add a picture or file to a group chat

  1. Browse to a picture and click
    Open
    .
To view all the pictures or files in a group chat, at the top of the chat screen, click
Pictures
or
Files
.

Change the group chat subject

To change the subject of a chat, you must be a chat administrator.
  1. At the top of the chat screen, click the chat subject.
  2. Type a new chat subject.

Clone a group chat

If you are a group chat administrator, you can clone a group chat to create a new chat with the same participants and settings.
  1. In a group chat, at the top of the chat screen, click >
    Clone Group
    .
  2. Type a new chat subject.
  3. Click
    Create Group
    .

Mention a participant in a group chat

You can mention a participant in a group chat. If you are mentioned in a chat, a yellow @ symbol is displayed in the message bubble. When you have an unread message that you are mentioned in, the @ symbol is displayed beside the chat in the chat list.
  1. In the group chat, in the message field, type @. The list of chat participants is displayed.
  2. To narrow the list of participants, start typing the participant’s name.
  3. In the results, click the participant that you want to mention. If you want to mention all chat participants, click
    Everyone
    .
  4. Type your message.

Remove a participant from a group chat

  1. At the top of the chat screen, click the down arrow beside the name of the participant.
  2. Select
    Remove Chat Participant
    .

Turn on Priority notifications

When you turn on Priority notifications for a group chat, you receive a distinct audio prompt for messages that you receive in the chat, even if you have turned off sounds for standard messages.
Go to > Notifications and verify that Play Sound for Priority Notifications is selected.
  1. In a group chat, click beside the chat name.
  2. Click the check box beside
    Priority Notifications
    .
  3. Click to return to the chat.