Licensing status Skip Navigation

Licensing status

If a licensing issue requires your attention, a warning or error icon appears on the menu bar in the management console. If more than one issue exists, the icon for the most serious issue appears. You can monitor licensing status and review warnings or errors on the Licensing summary page.
Message
Icon
Description
Licensing infrastructure
The OK icon
OK
BlackBerry UEM
successfully contacted the licensing infrastructure the last time that it tried to connect. You can view the last contact time on the Licensing settings page.
This message is not displayed in
BlackBerry UEM Cloud
.
Licensing infrastructure - Unable to connect
The Error icon
Error
BlackBerry UEM
could not contact the licensing infrastructure. Verify that your organization's firewall allows outbound connections over port 3101 (TCP).
This message is not displayed in
BlackBerry UEM Cloud
.
Overall compliance status
The OK icon
OK
There are no licensing issues that require your attention.
In grace period,
x
days remaining
The Warning icon
Warning
When usage is exceeded for one or more device types, features, or services,
BlackBerry UEM
starts a grace period for the applicable service to give you time to correct the license compliance issues. The message indicates the number of days that remain until the grace period ends.
Out of compliance
The Error icon
Error
When the grace period ends and one or more license compliance issues still exist, the organization is out of compliance for the applicable service.
Licenses will expire soon
The Warning icon
Warning
Trial, subscription, or term licenses will expire soon. You can view the expiration dates for each license type.
Trial expires in
x
days
The Warning icon
Warning
When the organization has trial licenses for a single trial period,
BlackBerry UEM
indicates the number of days that remain until the trial period ends.
BlackBerry UEM
displays this message if the organization has only trial licenses.
Next trial expires in
x
days
The Warning icon
Warning
When the organization has trial licenses for multiple trial periods,
BlackBerry UEM
indicates the number of days that remain until the first trial period ends.
BlackBerry UEM
displays this message if the organization has only trial licenses.