Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.19
  3. Monitoring and reporting
  4. Using log files
  5. Retrieving device logs
  6. Get device logs using a BlackBerry UEM command

Get device logs using a
BlackBerry UEM
 command

In an on-premises environment, you can retrieve log files from
iOS
 and
Android
 devices by using the "Get device logs" command. A snapshot of the log files for the device is collected every time you use the device command to retrieve them. Users are notified of your ability to collect system log files during device activation and may be notified again when you send the command to retrieve the log files, depending on the device settings.
This command is not available in
BlackBerry UEM Cloud
.
The log files retrieved are
BlackBerry UEM Client
 logs only.
  • iOS
     and
    Android
     devices must have the
    UEM Client
     installed.
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. In the management console, on the menu bar, click
    Users > Managed devices
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the
    Manage devices
     window, click
    Get UEM client logs
    .
  6. Click
    Request
    .
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.