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  2. BlackBerry UEM 12.19
  3. Monitoring and reporting
  4. Monitoring BlackBerry UEM using SNMP tools
  5. Configure SNMP to monitor components

Configure SNMP to monitor components

To use SNMP to monitor the
BlackBerry UEM Core
,
BlackBerry Secure Connect Plus
,
BlackBerry Secure Gateway
, or
BlackBerry Cloud Connector
, you must configure the SNMP settings in the management console.
The
BlackBerry UEM Core
 consists of several subcomponents responsible for managing devices.
BlackBerry Secure Connect Plus
 provides a secure IP tunnel between work space apps on
Knox Workspace
, and
Android Enterprise
 devices and your organization's network.
BlackBerry Secure Gateway
 provides a secure connection for
iOS
 devices to your organization's mail server through the
BlackBerry Infrastructure
. The
BlackBerry Cloud Connector
 allows the
BlackBerry Connectivity Node
 components to communicate with the
BlackBerry UEM Core
. All communication between the
BlackBerry Cloud Connector
 and
BlackBerry UEM Core
 travels through the
BlackBerry Infrastructure
.
For information about key SNMP counters for monitoring performance and activity, see:
  1. In the management console, on the menu bar, click
    Settings > Infrastructure > SNMP
    .
  2. Expand
    Global settings
     and select the
    Enable SNMP monitoring
     check box.
  3. In the
    Community
     field, replace the default by typing a new community name.
  4. In the
    IP address
     field, type the IPv4 UDP address for the server where the trap management tool is installed.
  5. In the
    Port
     field, type the port number for the trap management tool. By default, the port number is 1620.
  6. Click
    Save
    .
  7. Expand each
    BlackBerry UEM
     instance name. If necessary, you can change the port numbers that you want
    BlackBerry UEM
     to use to listen for SNMP data requests. The following port numbers are assigned by default:
    • BlackBerry UEM Core
      : 1610
    • BlackBerry Secure Connect Plus
      : 1611
    • BlackBerry Secure Gateway
      : 1612
    • BlackBerry Cloud Connector
      : 1613
    To change the port number for the
    BlackBerry Cloud Connector
    , you need to edit the value of
    com.rim.platform.mdm.zed.snmp.monitoring.udpport
     in the
    BlackBerry UEM
     database.
    You can't set ports for specific BCN components; however, these services start listening to the assigned default ports after being restarted if Windows SNMP services is installed and configured and
    Enable SNMP monitoring
     is selected.
  8. Click
    Save
    .
Complete one of the following tasks:
  • If you enable monitoring for the
    BlackBerry UEM Core
    , in the
    Windows
     Services, restart the
    BlackBerry UEM - UEM Core
     service.
  • If you enable monitoring for
    BlackBerry Secure Connect Plus
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Secure Connect Plus
     service.
  • If you enable monitoring for
    BlackBerry Secure Gateway
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Secure Gateway
     service.
  • If you enable monitoring for
    BlackBerry Cloud Connector
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Cloud Connector
     service.