Configure SNMP to monitor components Skip Navigation

Configure SNMP to monitor components

To use SNMP to monitor the
BlackBerry UEM Core
,
BlackBerry Secure Connect Plus
,
BlackBerry Secure Gateway
, or
BlackBerry Cloud Connector
, you must configure the SNMP settings in the management console.
The
BlackBerry UEM Core
consists of several subcomponents responsible for managing devices.
BlackBerry Secure Connect Plus
provides a secure IP tunnel between work space apps on
Knox Workspace
, and
Android Enterprise
devices and your organization's network.
BlackBerry Secure Gateway
provides a secure connection for
iOS
devices to your organization's mail server through the
BlackBerry Infrastructure
. The
BlackBerry Cloud Connector
allows the
BlackBerry Connectivity Node
components to communicate with the
BlackBerry UEM Core
. All communication between the
BlackBerry Cloud Connector
and
BlackBerry UEM Core
travels through the
BlackBerry Infrastructure
.
For information about key SNMP counters for monitoring performance and activity, see:
  1. In the management console, on the menu bar, click
    Settings > Infrastructure > SNMP
    .
  2. Expand
    Global settings
    and select the
    Enable SNMP monitoring
    check box.
  3. In the
    Community
    field, replace the default by typing a new community name.
  4. In the
    IP address
    field, type the IPv4 UDP address for the server where the trap management tool is installed.
  5. In the
    Port
    field, type the port number for the trap management tool. By default, the port number is 1620.
  6. Click
    Save
    .
  7. Expand each
    BlackBerry UEM
    instance name. If necessary, you can change the port numbers that you want
    BlackBerry UEM
    to use to listen for SNMP data requests. The following port numbers are assigned by default:
    • BlackBerry UEM Core
      : 1610
    • BlackBerry Secure Connect Plus
      : 1611
    • BlackBerry Secure Gateway
      : 1612
    • BlackBerry Cloud Connector
      : 1613
    To change the port number for the
    BlackBerry Cloud Connector
    , you need to edit the value of
    com.rim.platform.mdm.zed.snmp.monitoring.udpport
    in the
    BlackBerry UEM
    database.
    You can't set ports for specific BCN components; however, these services start listening to the assigned default ports after being restarted if Windows SNMP services is installed and configured and
    Enable SNMP monitoring
    is selected.
  8. Click
    Save
    .
Complete one of the following tasks:
  • If you enable monitoring for the
    BlackBerry UEM Core
    , in the
    Windows
    Services, restart the
    BlackBerry UEM - UEM Core
    service.
  • If you enable monitoring for
    BlackBerry Secure Connect Plus
    , in the
    Windows
    Services, restart
    BlackBerry UEM - BlackBerry Secure Connect Plus
    service.
  • If you enable monitoring for
    BlackBerry Secure Gateway
    , in the
    Windows
    Services, restart
    BlackBerry UEM - BlackBerry Secure Gateway
    service.
  • If you enable monitoring for
    BlackBerry Cloud Connector
    , in the
    Windows
    Services, restart
    BlackBerry UEM - BlackBerry Cloud Connector
    service.