Finding log files in an on-premises environment Skip Navigation

Finding log files in an on-premises environment

By default, a server log file is created for each on-premises
BlackBerry UEM
component and is stored daily on the computer where the component is installed. If you install multiple
UEM
instances, each computer creates its own log files.
UEM
names the log files
<server_name>_<component_identifier>_<yyyymmdd>_<log_number>.<file extension>
(for example, BBServer01_MDAT_20140730_0001.txt).
The following log files are available in an on-premises
UEM
solution:
  • Log files for components used to manage
    iOS
    ,
    Android
    , and
    Windows
    devices.
    Log files are:
    • ACCS - Tomcat access log files for
      BlackBerry UEM Core
    • BGS -
      BlackBerry Gatekeeping Service
      log files
    • BP -
      BlackBerry Proxy
      service log files
    • BSG -
      BlackBerry Secure Gateway
      log files
    • CORE -
      BlackBerry UEM Core
      log files
    • EVNT -
      BlackBerry UEM Core
      event log files
    • TMCT - Tomcat server log files for
      BlackBerry UEM Core
    • UI -
      BlackBerry UEM
      management console log files
    Additional log files are created when you first install
    UEM
    .
    By default these log files are stored in
    <drive>:\Program Files\BlackBerry\UEM\Logs\
    <date or folder name>
  • Log files used for
    BlackBerry Secure Connect Plus
    are:
    • BSCP -
      BlackBerry Secure Connect Plus
      log files which log data for connections with the
      BlackBerry Secure Connect Plus
      app
    • BSCP-TS -
      BlackBerry Secure Connect Plus
      core log files which log data about the
      BlackBerry Secure Connect Plus
      component
  • Log files for BBM logs, phone logs, PIN to PIN logs, SMS/MMS logs, and video chat logs are stored in .csv format and are used to audit app activity.
    By default, app audit log files for
    Android
    devices are stored in
    C:\Program Files\BlackBerry\UEM\Logs\
    .